Systems Engineer 1 - Service Desk
Responsibilities
- Customer Satisfaction through the delivery of world class Support Services
- Optimizing productivity while assigned to customer tickets or projects
- Ability to prioritize work through ticket and project status
- Problem-solving and resolution of systems issues and escalating where appropriate
- Ticket Quality Control and Ticket Management
- Customer Service, including phone, video, and email communication
- Occasional on-site to nearby customers (less than 5%)
- Occasional on-call responsibility/rotation
- Participation in process improvement initiatives
- Documentation skills for customer environments
Education & Expertise
- 1-3 years’ experience as a Systems Engineer
- Proven track record and experience with Microsoft, Mac, and Virtual services
- Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching
- Strong background with ticketing systems and tracking work
- 1+ years in a customer facing role, MSP preferred
- 2+ years working with SaaS products
- Microsoft Certifications preferred
- Bonus point for Intune, ConnectWise, RRM tool experience
- Virtualization technology certified (Azure, VM Ware and AWS)
- Experience with MSP tools like ITGlue are a bonus
CORE COMPETENCIES
- Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues
- Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools
- Communicate effectively and professionally with all customer contacts
- Provide clear written communication for ticket/project updates
- Clear written communication to maintain organization and control over all information related to customer tickets and assignments
- Excellent verbal skills for customer interaction
- Excellent documentation skills
- Dedicated to always providing exceptional customer service
- Proficiency in all aspects of the core technical requirements
- Strong team collaboration skills
THE COMPANY
Anatomy IT is a managed IT services and cybersecurity provider purpose-built for healthcare organizations. We support regulated healthcare environments across multiple care settings, helping clients reduce risk, maintain compliance, modernize infrastructure, and deliver reliable, secure technology that supports patient care and clinical operations. Our clients choose partners they trust.
WHY ANATOMY IT?
Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We deliver exceptional results by caring deeply for people and community, speaking up with honesty, fueling our mission with passion and grit, and taking full ownership with integrity and accountability.
BENEFITS
We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member.
EQUAL OPPORTUNITY EMPLOYER
We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.