SYSTEMS DIRECTOR OF PATIENT SERVICES

Job Summary

Responsible to direct the functions of Patient Food Services for the Phoenix location within an acute care setting. These functions include, but are not limited to, management, education, training, and performance improvement of patient food service personnel. In coordination with the Systems Director Operations and Director, Nutrition Systems, assures compliance with all patient related regulatory agencies in each facility in the system. Ensures patient satisfaction and good public relations are achieved through the safe and efficient use of resources.

Key Responsibilities

• Covers system’s patient service programs based upon system’s medical direction, patient population, and contract
• Hires, leads, directs, coaches, trains, and develops patient services managers and supervisors
• Oversees the evaluation of and discipline of patient food services employees, as applicable and according to departmental policy
• Maintains competency, productivity, and documentation accuracy of patient services managers and teams utilizing necessary tools and resources
• Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay
• Ensures patient services staff assists in achieving stated patient satisfaction goals
• Communicates effectively with all team members, patients and families through conferences, individual consultation and committee participation

Preferred Qualifications

• Bachelor’s degree in Nutrition, Hospitality Management or related field or equivalent
• Minimum of five (5) years’ work experience with at least two (2) years in healthcare, including one (1) year in a managerial position
• Certified Dietary Manager required if associate does not have a degree in Nutrition or Dietetics; Registered Dietitian preferred
• ServSafe® Certified
• Some knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation
• Supervisory, leadership, management and coaching skills
• Communication skills both written and verbal
• Ability to communicate on various levels to include management, client, customer and associate levels
• Financial, budgetary, accounting and computational skills
• Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• AD&D
• Disability Insurance
• Retail Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

About the Role

Morrison Healthcare is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Pay

$90,000 - $100,000

Schedule

N/A

Qualifications

N/A

Skills

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Benefits

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Application Instructions

Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace.