Systems Design Engineer

About the role

Data Center Platform Engineering Group (DPEG) is seeking an on-site, 1st shift Systems Design Engineer to address complex issues in the lab or Data Center. The role involves triaging tickets, debugging software and hardware problems, root-causing and resolving issues, and monitoring the lab/data center for power outages, network outages, liquid cooling leaks, and other operational concerns.

The ideal candidate will function as both a technician and engineer, with the ability to physically install and replace hardware, debug firmware and OS issues—particularly related to GPUs—and work with CPU/GPU-based Data Center systems.

Responsibilities

• Work issues through a JIRA ticketing system, ensuring priority items receive attention.
• Debug platforms and systems, root-causing and resolving hardware and software issues.
• Monitor the lab/data center for operational issues such as power outages, network outages, and liquid cooling leaks.
• Communicate clearly in tickets to document the current state of issues or systems.
• Take direction from leadership based on business priorities.
• Collaborate with partners, vendors, ODMs, and OEMs to resolve issues and maintain clear communication.
• Drive continuous improvement within the organization.
• Physically install and replace hardware, including debugging firmware and OS issues related to GPUs.

Requirements

• Self-driven expertise in debugging problems and root-causing issues.
• Ability to quickly understand and apply specific details to tickets.
• Strong communication skills and ability to work well as part of a team.
• Proven track record of working in a Data Center on complex systems.
• Knowledge of JIRA, scripting, and debug methodologies (BMC, BIOS, GPU).
• Linux skills, including running automated scripts, analyzing logs, and providing updates.
• Experience working and communicating with OEM partners and vendors.

Desired Skills

• System-level debug methodologies.
• Proficiency with standard hardware lab equipment (e.g., dediprog, scopes, forklifts, lift tools).

Preferred Experience

• Strong analytical and problem-solving skills.
• Proven ability to lead teams and drive issues to resolution.
• Excellent verbal and written communication skills.