Systems and Technology Support Specialist

About the role

The Systems & Technology Support Specialist (Level 2) ensures seamless technology operations across all K-12 school departments. This role combines hands-on hardware and software technical support with system integration and data management. The specialist resolves end-user help requests, maintains classroom and campus technology, and supports software integration projects to maximize organizational efficiency.

Responsibilities

• Provide daily help desk support, troubleshooting hardware, software, and network issues for students, parents, and staff.
• Fix, repair, troubleshoot, and maintain all classroom desktops, laptops, Chromebooks, printers, and projectors.
• Escalate and resolve complex end-user issues by collaborating with third-party software vendors.
• Perform active directory password resets and follow proper technology inventory management procedures.
• Assist with the setup of audio/visual equipment for school events.
• Participate in and lead the planning, design, and deployment of software integration projects across campus.
• Collaborate with the PowerSchool Administrator and Network Administrator to ensure seamless integration between the Student Information System (SIS) and associated programs.
• Work with the Curriculum, Student Services, Human Resources, and Enrollment departments to help roster, develop, and manage online processes, programs, and accounts.
• Identify opportunities to enhance school business processes through software integration while minimizing user disruption.
• Administer data validation routines and coordinate the reconciliation of any data anomalies.
• Maintain broad knowledge of school systems, data compliance requirements, and educational software best practices.
• Work closely with IT department members to facilitate projects, provide staff support, and create technology training materials.

Qualifications

• Associate's or Bachelor's degree in technology, education, curriculum, or equivalent experience in a hardware/software support role.
• Proficient in Microsoft Office (Windows 10/11) and Google Suite/Chrome OS; experience with OSX and iOS is preferred.
• Experience with educational/curriculum-driven software, including PowerSchool SIS, PowerSchool Registration, DocuWare, LinkIt, Follett, IEP Writer, Magnus Health, School Messenger, Clever, SchoolPass, and IXL.
• Strong understanding of operating systems, programming languages, databases, network tools, and integration technologies.
• Service-oriented mindset with excellent verbal and written communication skills; strong decision-making, data analysis, prioritization, and attention to detail.
• Flexible and adaptable personality.
• Required clearances: Criminal Background Clearance (Act 34), Child Abuse Clearance (Act 151), and FBI Fingerprint Clearance (Act 114), all dated within one year of receipt.
• Meets criteria for employment in a PA Public School.

Work Environment and Physical Demands

• Ability to sit and stand for extended periods of time.
• Ability to bend, stoop, climb stairs, and reach overhead.
• Ability to occasionally lift and/or move up to 25 pounds.
• Noise level in the work environment is usually mild to moderate depending on the site.