Systems and Network Administrator

FMAA IT provides reliable, secure network infrastructure that supports the data and voice systems used by all airport departments and all airline passenger processing within the airport. The Systems and Network Administrator supports this infrastructure and its users. This is a professional position governed by Montana law and FMAA policies and procedures.

Responsibilities

• Provides Tier 1 and Tier 2 helpdesk support to all airport and stakeholder employees.
• Supports the airport’s LAN, WAN, firewalls, switches, and servers both on-site and remotely.
• Supports the SITA common use passenger processing system (CUPPS), including managing complex tickets involving multiple stakeholders, vendors, and FMAA staff.
• Supports security systems including physical access control, security cameras, and identity management systems.
• Manages complex, technical projects spanning many months.
• Trains users in IT and cyber security best practices.
• Stays abreast of industry best practices and attends relevant training courses on systems, hardware, and software used at the airport.
• Maintains and builds documentation in the asset management system.
• Runs and terminates low voltage cabling.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• Minimum 4 years of professional experience supporting enterprise network infrastructure, systems administration, help desk operations, or other enterprise technology environments.
• Candidates lacking a 4-year degree may be considered if they meet the experience requirements.

Preferred Knowledge

• Strong technical understanding of LANs, WANs, WLANs, TCP/IP, subnetting, DNS, cyber-security standards, and firewall rules.
• Microsoft software to include 365, SharePoint, Teams, Outlook web, Azure, Entra ID, Intune, MDM, Hyper-V, SQL.
• Kaseya RMM.
• Beyond Trust PRA or Bomgar.
• IT Glue.
• HPE/Aruba switching, Aruba Central, ClearPass.
• Cambium point-to-point radio systems.

Skills

• Customer service, including maintaining a positive attitude during times of stress.
• Strong attention to detail.
• Problem solving using remote tools.
• Project management.
• Managing multiple priorities concurrently.
• Ability to work effectively with many interruptions.
• Ability to establish strong working relationships with airport users, the public, the Airport Authority Board, staff, and other government agencies.
• Ability to acquire considerable knowledge of federal and state laws, regulations, and policies that affect airports.

Working Conditions

• Requires constant use of hands to handle or feel objects and to type, including keyboard and mouse use.
• Frequently required to sit, talk, write, listen, and read.
• Requires ability to stand, walk, climb, balance, stoop, kneel, crouch, crawl, and reach with hands and arms.
• Frequently required to lift and/or move up to 50 pounds.
• May occasionally be subject to loud equipment noise.
• May require weekend or overtime work in the case of disasters, emergencies, or special projects.
• Participation in on-call rotation for IT department, which may involve after-hours and weekend calls with no notice and could require on-site assistance.

Special Requirements

• Must be able to pass a federal background check, fingerprint-based criminal history investigation, and security threat assessment.
• Must possess and maintain a valid driver’s license.
• Participation in the IT department on-call rotation is required and may involve remote or on-site response outside normal business hours.