Systems Analyst VBP

Job Summary

The City of Virginia Beach is seeking a highly skilled Systems Analyst to support the planning, implementation, maintenance, and optimization of enterprise systems that enable efficient municipal operations and high-quality public services. This role serves as a bridge between city departments, technical teams, and vendors to ensure systems meet operational needs, comply with city standards, and support long-term strategic goals. The ideal candidate brings strong analytical skills, experience with enterprise applications, and a commitment to improving government services through technology.

Responsibilities

• Analyze, design, and implement system solutions that support city operations and service delivery.
• Serve as a liaison between city departments, IT teams, and external vendors to gather requirements and translate them into system specifications.
• Evaluate existing systems and recommend enhancements, integrations, or replacements to improve efficiency and user experience.
• Configure, test, and deploy system updates, patches, and new modules.
• Develop and maintain system documentation, including workflows, data dictionaries, and configuration records.
• Troubleshoot system issues, perform root-cause analysis, and coordinate resolution efforts.
• Support data integrity, reporting needs, and system security in accordance with city policies.
• Aid in project planning, timelines, and resource coordination for system-related initiatives.
• Provide training, guidance, and support to end users across city departments.
• Ensure compliance with municipal standards, state regulations, and best practices for system management.

Requirements

• Must be a US citizen.
• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field OR 6 or more years of relevant experience in lieu of a degree.
• 3–5+ years of experience in systems analysis, application support, or enterprise system administration.
• Experience with requirements gathering, system configuration, and troubleshooting.
• Strong understanding of system integration, data flows, and application lifecycle management.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Proficiency with enterprise systems, databases, and reporting tools.
• Successful background and drug screening check.

Preferred Requirements

• Experience working in local government or public-sector IT environments.
• Knowledge of municipal systems such as ERP, permitting platforms, asset management systems, or public safety applications.
• Experience with SQL, scripting, or data analysis tools.
• Certifications such as ITIL, CompTIA, Microsoft, or PMI-PBA.
• Experience supporting modernization, cloud migration, or digital transformation initiatives.

Core Competencies

• Analytical and Critical Thinking
• Customer Service and Public-Service Orientation
• Technical Problem Solving
• Communication and Collaboration
• Adaptability and Continuous Improvement
• Ethical Conduct and Accountability

Physical Demands

The majority of the time is spent in an office setting. Occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus.

About ZelTech

Zel Technologies is a trusted leader in national security, providing comprehensive research, development, engineering, and operational support to the Department of Defense, the Intelligence Community, and federal agencies. Founded in 1988 by Ret. Col. Jack L. Ezzell Jr., Zel Technologies has advanced its capabilities to provide turnkey ISR support services to US Special Operations Forces (SOF), as well as advanced technical & operational intelligence, physical & data science, and engineering support services to the greater Intelligence and SOF Communities supporting global counterterrorism and CWMD operations. Today, Zel Technologies remains at the forefront of intelligence missions, advancing CWMD and global counterterrorism efforts, while also addressing emerging threats posed by near-peer adversaries. Our team remains committed to delivering adaptive, innovative, and cost-effective solutions across multiple domains, in alignment with the mission priorities of the U.S. Government and its partner nations. Our Mission Through our commitment to innovation and quality, our skilled teams deliver robust, technology-driven solutions and insights that empower our customers to overcome complex challenges and achieve their mission objectives. Our Workforce ZelTech team members represent a wide range of backgrounds, skills, experience, and personalities bound together by common objectives and mutual respect. You will join a caring community of professionals, including many military veterans who challenge and support each other in seeking the right solutions to important matters. Benefits Medical, Dental and Vision Insurance 401k immediate vesting with company matchFlexible Spending Accounts Health Savings Account with company contributionsEmployee Assistance Program (EAP)Bonuses for performanceVoluntary life/accidental death & dismemberment Educational assistance and special training programs Voluntary benefits (accidental, critical illness, whole life) Group life insurance (Company paid)Short-term and Long-term Disability Insurance (Company paid)Paid Time Off (PTO), Holiday Leave, Jury Duty, and Military Leave Health and fitness reimbursementReferral bonusesEmployee discounts on various services and products Equal Opportunities ZelTech is an equal opportunity employer and does not discriminate based on race, color, religion, creed, sex, age, sexual orientation, national origin, disability, marital status, military status, genetic predisposition, or any other basis protected by law.