Systems Analyst (L2) - Hybrid

About the role

FusionTek is a Managed Service Provider established in 2007, with offices in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses. We are looking for a Systems Analyst who embodies our core values: Teamwork, Growth Mindset, Integrity, and Ownership.

Responsibilities

• Handle escalated support tickets, including break/fix issues, application installations, and configuration of user-level settings
• Contribute to server administration, networking, and security tasks, such as:
• Setting up new Hyper-V hosts
• Troubleshooting and deploying SonicWall firewalls
• Managing Datto networking switches and access points
• Supporting additional modern technologies implemented across client environments
• Provide onsite support as needed for networking and server deployments, offering guidance and mentorship to Level One technicians
• Use the ticketing system to document, monitor, and escalate tickets appropriately, ensuring accurate and up-to-date information throughout the process
• Maintain and update the documentation platform to ensure all procedures, configurations, and client details remain current
• Collaborate with the technical team to deliver exceptional service to clients, both remotely and onsite, ensuring a positive and professional support experience

Requirements

• CompTIA A+ and/or Network+ required (if not currently held, must be obtained after employment)
• MD-102 preferred
• Strong knowledge of Windows 10/11 and macOS
• Strong knowledge of Windows Server 2016, 2019, and 2022
• Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts
• Working knowledge of on-premise SharePoint administration
• Experience with Microsoft 365 Office Suite and cloud services including Intune
• Experience with Azure and/or AWS is a plus
• Experience with Datto BCDR and/or SaaS Backup is a plus
• Experience with VOIP Telephony including Teams is a plus

Qualifications

• Exceptional written and verbal communication
• Strong time-management and organizational skills
• Ability to lift and transport equipment up to 50 lbs
• Reliable transportation required

Benefits

• Competitive salary: $30 - $35/hour
• Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics
• Comprehensive coverage: Medical, Dental, and Vision coverage
• 401(k) plan with 4% company matching and immediate vesting
• Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
• Monthly cell phone stipend to support your connectivity needs
• Fun events and opportunities to connect with colleagues