SYSTEMS ANALYST III-ENT

Responsibilities

• Affords support to existing institutional voice systems.
• Makes recommendations and acts as a technical lead for design and engineering of University voice systems upgrades and integrations.
• Collaborates with other VOIP technologists regarding project interdependencies and performs capacity planning.
• Achieves unit objectives through documentation and management of technical projects and Voice services.
• Works closely with IT architects and analysts, and sits on a variety of committees.
• Performs other duties as assigned.

Requirements

• Associate's degree in Information Systems or a related field and eight (8) years of related experience required.
• Work experience may substitute for education requirement.

Qualifications

• Comfortable with a range of enterprise voice and VOIP technologies.
• Experience collaborating with people, processes, and projects small and large.
• Experience with the following technologist skillsets:
• Emotional Intelligence
• Active Accountability
• Experience with technology documentation and process improvement strategies.
• Passionate about standardization and automation.
• Strong knowledge of best practices, monitoring, and tooling.
• Experience with the following voice systems skillsets:
• Comfortable with a range of programming and scripting languages
• Experience using the typical VOIP toolbox of software and management tools
• Experience with large scale distributed VOIP systems in production
• Passionate about troubleshooting, debugging, and automation
• Team-first mindset
• Strong communicator
• Driven by integrity and openness culture
• Continuous self-improvement background

Benefits

(Annual Salary: $89,880 - $103,093.80)