Systems Analyst I

Primary Job Duties & Responsibilities

• Support and Maintain SharePoint Online sites, document libraries, permissions, metadata, views, workflows, and document management solutions.
• Assist in evaluating the security of company systems and data, identifying risks and vulnerabilities, and recommending improvements to strengthen the organization's cybersecurity posture.
• Support implementation and management of AI technologies solutions, including Microsoft 365 Copilot, AI agents, Copilot Studio, Agent Builder, Model Context Protocol (MCP), and AI governance and security principles.
• Support the organization's IT infrastructure by assisting with Microsoft Windows Server and basic network administration, responding to technical support requests, documenting solutions, and participating in technology projects, system implementations, and process improvement initiatives.
• Provide end user technical support for a Microsoft heavy environment as well as third party cloud applications.
• Identify opportunities to improve or automate technology processes using available tools and platforms.
• Cross-train with Information Technology team members and provide support across IT functions as needed.
• Perform other job duties and responsibilities as assigned by the Sr Manager of IT.

Minimum Requirements

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.
• Three or more years of relevant information technology support, systems administration, or related experience.