SYSTEMS ANALYST - HEADQUARTERS

Essential Responsibilities

• Provide administration and support of assigned enterprise IT systems and applications.
• Resolve support incidents escalated by lower support tiers and provide guidance to lower support tiers.
• Communicate problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Serve as a consultant to line of business managers and other stakeholders on the most efficient use of current applications.
• Partner with business units to determine IT needs and requirements for new projects by providing technical guidance and liaising with IT resources.
• Evaluate existing systems to determine current utilization and identify possible expansion of use within existing or additional business units.
• Develop project plans for assigned projects and act as project manager ensuring that tasks are assigned, completed, and properly documented in accordance with Project Portfolio Management guidelines.
• Assist business units in preparing and presenting business cases and proposed projects to Project Management Committee and/or IT Steering Committee.

Skills Needed

• Strong mastery of Microsoft Office.
• Excellent written and oral communication skills with the ability to effectively communicate technical concepts to non-technical staff.
• Highly self-motivated and directed with an attention to detail and organization.
• Prominent analytical and problem solving abilities.
• Ability to effectively prioritize and execute tasks in a deadline driven environment.
• Leadership skills to help lead and coach other IT resources.

Benefits

• Innovative employee benefits and perks including, Affordable Medical/ Vision/ Dental Coverage, Flexible Dependent Care Account, Health Savings Account (with employer contributions), Prescription Drug Plan, Employee Wellness Initiatives (physical/mental/financial), Health Management Reimbursement Program, Short Term/Long Term Disability, Life Insurance, Tuition Reimbursement, Competitive Pay and Bonus Program, 401k (with employer match), Generous Paid Time off including 10 1/2 holidays.