Systems Analyst

Responsibilities

• Provides support for course management systems, student management software, content management systems and troubleshooting for websites
• Administers and maintains building-level equipment and software including, but not limited to, computers, labs, technology carts, mobile devices, instructional and business software, telephone and VoIP, AV and presentation tools, printers and multi-function copiers
• Acts as the first line of support to diagnose and resolve hardware and software issues and minimize disruptions for users
• Utilizes diagnostic tools and user feedback to provide comprehensive solutions
• Analyzes technical issues and offers constructive feedback to IT leadership and district administration for ongoing enhancement of technology services
• Manages data accuracy and facilitates effective rostering across various platforms, providing assistance and support to educators and administrators
• Stays updated on industry best practices and compliance regulations, ensuring that all technology solutions meet legal and ethical standards
• Implements and manages email security protocols, including spam filtering, malware detection and phishing protection

Requirements

Knowledge Preferred:

• Active Directory
• Group Policy
• LDA
• Google AD integration
• Google Suite and Rostering
• Clever
• Little SIS for Classroom
• Lightspeed Content Filter
• Batch data integration/processing (between core business systems)
• JAMF
• Raptor (Emergency Management, Visitor Management and VisitorSafe)
• Avaya VoIP systems
• 1:1 Student device administration (Chromebooks & iPads)
• Networking Switches/Wireless/APs/Firewall
• Office365 Suite
• MS Exchange

Experience Information services and supervisory experience with a working knowledge of multiple computer systems, networks, telecommunications equipment and software applications