Systems Analyst - Consumer Lending

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself because our number one investment is you.

About the role

The main purpose of this job is to serve as the technical liaison between the consumer lending lines of business (Indirect and Direct Lending Non-Real Estate), internal support teams, information technology, and external vendors. Responsibilities include developing and defining business and technical requirements, delivering system solutions in response to business initiatives, and troubleshooting and resolving technical system-related issues.

Responsibilities

• Provide operational readiness through daily monitoring, maintenance, and support of critical company systems and service providers, supporting multiple lines of business across Lending Systems.
• Identify problem trends and make recommendations for improvement or solutions to management, such as system parameter changes, configuration, and troubleshooting of terminal, PC, and mainframe-based digital software/hardware products.
• Implement new or modify existing data interfaces between service providers and clients.
• Administer system change controls and maintain system access in test and production environments by adhering to policies/procedures and documenting all changes, including updating terms, disclosures, and user access administration.
• Support, monitor, and evaluate system activity and performance, complete quality assurance checks, provide client training, and supply ad-hoc reporting through database manipulation.
• Identify and document business and testing requirements for defined projects; translate requirements into specifications for technical project members and perform process improvement analysis.
• Serve as a liaison between internal clients, IT, and external vendors, and participate in projects to implement technical business solutions.
• Follow system-oriented procedures.
• Perform other duties as assigned.

Requirements

• Basic knowledge of mainframe and web-based processing applications, technical concepts, and terminology.
• Basic knowledge of Business Objects preferred.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standards exist.
• Ability to apply basic algebra to calculate figures and amounts such as interest and percentages.
• Ability to represent Commerce with external vendors.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook aligned with our culture and Core Values.
• Basic level proficiency with Microsoft Word, Excel, Outlook, and Teams.

Qualifications

• High School Diploma or equivalent combination of education and experience required; Associate’s degree preferred.
• System analysis, operations, or technical project management-related work experience required.

Pay

Hourly compensation range: $26.70 - $46.40, based on relevant experience, skills, and competencies. For individuals in areas with pay transparency requirements, this range reflects the estimate for the Systems Analyst I, II, III, and Senior – Consumer Lending job.

Benefits

• Employer-sponsored health, dental, and vision insurance.
• 401(k) retirement plan.
• Life insurance.
• Paid vacation and paid personal time.
• Career development and education assistance.
• Voluntary supplemental benefits.

Schedule

• Full time.
• Hybrid schedule: In office 2 days per week.

Location: 811 Main St, Kansas City, Missouri 64105