lending systems analyst

About the role

The lending systems analyst leverages deep lending domain expertise alongside strong technical aptitude to support, design and configure systems including loan origination systems, product and pricing engines, point of sale systems and loan servicing platforms. This position works in a hybrid model, splitting time between office (with suitable working conditions) and remote, requiring ability to operate a computer, read, type, communicate, and occasionally move work-related supplies up to 10‑15 pounds.

Responsibilities

• Serve as the primary lending systems analyst by managing and refining system platforms; troubleshooting issues and underlying causes.
• Responsible for the design, documentation, building, testing, and enhancement deployment of various lending systems.
• Own workflow developments and enhancements, system conversions and integrations, identify and remediate system vulnerabilities, and facilitate the implementation of new regulatory requirements.
• Leverage system knowledge to partner with various areas of the credit union to advance organizational initiatives and support operations.
• Manage the full life cycle of system upgrades and releases, including initial assessment, collaboration with Lending teams to analyze impact, execution of associated system changes and communication.
• Combine research with operational and system knowledge to make recommendations and establish requirements for system and process changes.
• Maintain system and procedural documentation.
• Participate in RFP processes to guide the organization toward appropriate decisions regarding new software.
• Support organizational and departmental projects involving Lending systems.
• Lead requirements gathering with stakeholders to translate complex business needs into precise technical specifications.
• Own the end-to-end testing lifecycle, including creating test plans, executing UAT, and validating system conversions and integrations before production deployment.
• Document system architecture, data flows, and SOPs to facilitate knowledge transfer and support future scalability.
• Shadow Lending team members to better understand their workflows.
• Identify opportunities to drive efficiency through system enhancements and reimagined workflows.
• Collaborate with Lending and AI teams to identify opportunities for robotic process automation and AI driven workflows.
• Provide support in the design, build and execution of AI processes.
• Leverage technology solutions for continuous improvements of processes and service for team members and members.

Requirements

• Education: High school diploma or equivalent.
• Work Experience: Minimum 2 years of experience as a systems analyst.
• Industry Experience: Familiarity with typical lending products, services, systems, and workflows.
• Familiarity with Encompass and related integrations, Optimal Blue, Blend and FICS Mortgage Servicer.

Qualifications

Preferred qualifications include the same industry experience listed above; proficiency will be evaluated over the means of acquiring it.

Skills

• Leadership: Core Adaptive Capabilities, Human‑Centered Leadership, Strategic Thinking & Innovation, Execution in Ambiguity, Technology & Data Fluency, Functional Learning Design & Facilitation, Communication