Systems Analyst /Cisco Telecommunications Engineer- (OIT)

About the Role

We are seeking a highly skilled IT professional to serve as our primary technical expert for our VoIP telecommunications system, heavily focused on Cisco Unified Communications Manager (CUCM). While this role is telecom-centric, you will also play a critical supporting role in maintaining and troubleshooting our network infrastructure (with a preference for Extreme Networks experience) and managing our cybersecurity defenses (specifically Checkpoint products). The ideal candidate is a proactive problem-solver who can ensure high availability across all communication channels while providing foundational network and security troubleshooting support.

Reports to: Infrastructure Manager

Responsibilities

Telecommunications (Cisco Systems) — Primary Focus

• Administer, upgrade, and troubleshoot the Cisco Unified Communications Manager (CUCM) environment as the core daily responsibility.
• Manage SIP trunks, voice gateways, dial plans, and unified messaging integrations.
• Provision new user extensions, configure hardware IP phones, and support softphone applications.
• Resolve escalated end-user voice, video, and unified communications issues.
• Coordinate with telecom carriers and ISPs to resolve outages or manage circuit installations.
• Monitor, maintain, and optimize the overall performance and health of the Cisco VoIP infrastructure.

Networking & Infrastructure — Troubleshooting & Support

• Maintain and troubleshoot LAN, WAN, and WLAN infrastructure across all county locations.
• Apply a solid understanding of network fundamentals to identify, isolate, and resolve latency, routing, or connectivity issues.
• Manage and troubleshoot network hardware, with a specific focus on Extreme routers, switches, and wireless controllers.
• Implement and verify Quality of Service (QoS) policies to prioritize critical traffic, particularly voice and video.
• Maintain accurate documentation of network architecture and IP schema.

Cybersecurity

• Manage, monitor, and tune enterprise firewalls, VPNs, and intrusion detection/prevention systems (IDS/IPS), utilizing Checkpoint security products.
• Monitor/enforce access control policies, secure remote access solutions, and Zero Trust architecture principles.
• Monitor network traffic for anomalous behavior and assist in technical responses to security incidents.
• Ensure infrastructure compliance with relevant industry regulations (e.g., PCI-DSS, HIPAA, SOC 2).

Requirements

• Preferred Experience: 3–5+ years of hands-on IT experience, with a heavy concentration in Cisco telecom administration, supplemented by network troubleshooting and security operations.
• Telecom Expertise (Required): Proven, in-depth administrative experience with Cisco Call Manager (CUCM), Cisco Unity, and SIP architecture.
• Networking Knowledge: Solid foundational understanding of networking concepts (VLANs, routing protocols, TCP/IP) required for effective network troubleshooting. Hands-on experience with Extreme Networks hardware is highly preferred.
• Security Proficiency: Knowledge of enterprise security best practices and firewall management, with a strong preference for candidates experienced with Checkpoint products.
• Troubleshooting: Strong packet-level analysis skills using tools like Wireshark to diagnose complex voice, network, and security issues.
• Communication: Ability to explain complex technical issues clearly to non-technical stakeholders and leadership.

Preferred Certifications

• Telecom: Cisco CCNP Collaboration (highly preferred) or CCNA.
• Security: Checkpoint Certifications (e.g., CCSA, CCSE), CompTIA Security+, CISSP, or CISM.
• Networking: Extreme Networks Certifications (e.g., ECS) or similar foundational networking credentials.

Location

30 Schuyler Place, Morristown, NJ 07960-5193