Systems Analyst (AWS Connect)

Responsibilities

• Leads complex software development projects.
• Collaborates with Business Systems Analysts and/or Business Partners to develop software specifications.
• Leads selection and implementation of software packages for which in-depth configuration and integration is required; drives substantial interaction with vendor resources.
• Leads the integration of applications with complex interfaces based on specifications provided.
• Provides 24x7 primary and/or secondary support for one or more applications classified as niche, core, or mission-critical.
• Captures and coordinates maintenance activities which may include release schedules for one or more functional areas.
• Supports the request and analysis phases of SDLC by producing required documentation and estimates; manages and oversees junior staff in the production of deliverables.
• Executes the design, development, and implementation phases of SDLC by producing the prescribed deliverables; manages and oversees junior staff in the production of deliverables.
• Participates on an Application Development and Support team as well as project teams under the direction of their manager or project managers.
• May function as Technical Lead on projects and oversee technical staff; may lead multiple concurrent projects.
• Develops and drives standard practices within their team.

Qualifications

• 10+ years of experience in systems analysis, design, and development.
• AWS Connect experience is a must have requirement including implementation, development, and configuration.
• Expert knowledge of business software applications and hardware technologies.
• Experience in Python coding/programming.