Systems Analyst
About the role
The Systems Analyst plays a crucial role within the Business Solutions Team in IT, serving as the technical owner and subject matter expert for assigned banking systems and applications. This role involves acting as the Product Owner for assigned systems, managing their lifecycles, and aligning system capabilities with business objectives. The Systems Analyst also partners closely with various business units, Business Analysts, Software Development, Infrastructure, and vendors to design, configure, enhance, and support banking applications that meet both business and regulatory requirements.
Responsibilities
System Ownership & Product Management: Serve as the Product Owner for assigned enterprise applications, establishing priorities, managing application lifecycles, and aligning system capabilities with business objectives.
Function as the primary technical Subject Matter Expert (SME) for assigned applications, providing expertise, guidance, and support for projects, enhancements, operational issues, and strategic initiatives.
Maintain in-depth knowledge of enterprise technical solutions and how business processes leverage those technologies.
Partner with Business Analysts, Project Management, and business units to design and implement system enhancements supporting prioritized initiatives and projects.
Write and maintain detailed functional and technical specifications for developers and configuration teams.
Elicitation techniques to gather and document requirements at the appropriate level of detail.
Develop and maintain project documentation including requirements, use cases, process flows, diagrams, and technical specifications.
Support and participate in system testing, validation, user acceptance testing (UAT), and change management activities.
Requirements
Professional & Technical Skills: Strong technical aptitude with enterprise and banking applications. Experience administering, configuring, and supporting complex software systems. Ability to write clear functional and technical specifications. Strong troubleshooting and analytical problem-solving skills. Ability to manage system releases and vendor relationships. Strong organizational and documentation skills. Ability to communicate technical concepts to non-technical stakeholders. Strong customer service orientation.
Compliance & Work Requirements: Ability and willingness to go above and beyond expected work schedule to accomplish what is needed within assigned department(s) and the organization as a whole. Availability for on-call support, including nights and weekends when required. Ability and willingness to provide flexible support in emergency situations or to backfill or support team members as needed. Ability and willingness to travel to other branches. Ability to lift up to 15 lbs., with or without accommodation. Complete mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and passes any applicable tests. Follow all Whitefish Credit Union, Montana and Federal information privacy guidelines. Adhere to all Whitefish Credit Union policies and procedures. Protect Member and Whitefish Credit Union confidential information.