Systems Analyst

Guild Mortgage Company, closing loans and opening doors since 1960, is dedicated to serving homeowners and buyers. Our goal is to provide affordable home financing using the best terms available, paired with unmatched professionalism and service in the lending industry.

About the role

The Systems Analyst supports the Retail Operations/Sales Division by providing basic system support, user administration, and assisting with configuration of Production Operations/Retail Sales systems, including Loan Origination Software and vendor applications.

Responsibilities

• Assist with configuration settings for workflow and reporting on Loan Origination Systems and Sales systems.
• Respond to Operations/Sales Escalations desk tickets, ensuring proper SLAs on ticket resolution, and escalate as needed.
• Test reported defects and provide feedback to senior analysts to ensure accurate representation for defect documentation and resolution.
• Troubleshoot basic user interface issues.
• Support communication of system outages and bugs.
• Assist in developing training materials.
• Perform quality control checks on operational details.
• Collect user suggestions and relay validated suggestions to senior analysts.
• Participate in user acceptance testing and Post-Production Validation as needed.
• Support process improvements using Automation and Lean concepts.
• Perform other duties as assigned.

Requirements

• Associate's degree directly related to the position or equivalent, preferred in computer, business, or related field.
• Minimum one year of experience in Agile/Scrum and SDLC awareness.
• Knowledge of system requirement documentation, software testing procedures, user scenarios, and bug reporting/validation.
• Good understanding of Agile and SDLC methodologies and software packages related to project tracking and management (JIRA, Workfront, ClickUp), preferred.
• Experience with usability and/or training on human-computer interactions and workflow best practices, preferred.
• Independent, self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
• Passionate about delivering excellence in customer service within a team environment and work well with geographically dispersed teams.
• Basic knowledge of the mortgage industry.
• Familiarity with software testing and bug reporting.
• Strong desire to learn systems and processes.
• Excellent verbal and written communication skills.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.
• Commitment to company values: Customer Service, Integrity, Respect, Collaboration, Learning, and Excellence.

Work Environment

• Work is primarily sedentary; mobility in an office setting.
• Frequent use of computer keyboard and mouse.
• Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
• Regularly required to accurately perceive, distinguish, and interpret information received visually and through audio.
• Office environment with moderate noise and no substantial exposure to adverse environmental conditions.
• Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• Effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
• Must adhere to process protocol and apply established protocols in a timely manner.
• Work is primarily performed during the business week, Monday - Friday.

Pay

This exempt position has a targeted salary range of $56,900 to $85,349 annually. Compensation at Guild is influenced by factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and AD&D.
• Long-term disability (LTD).
• 401(k) with employer match.