Systems Analyst

About the role

Mayroad is seeking a strategic and experienced Systems Analyst to optimize the technology platforms and processes that support our business operations. This role partners with leaders and functional teams across the company to identify technology needs, resolve system issues, and deliver improvements that strengthen efficiency, data visibility, and the employee experience. You’ll work closely with IT Management and business stakeholders to support property management software, translate operational requirements into effective solutions, and ensure Mayroad receives strong value from its technology investments.

The Systems Analyst serves as Mayroad’s technology partner and primary resource for business applications, including Yardi. This role provides day-to-day application support, analyzes business and system requirements, identifies process improvements, coordinates enhancements, manages technology initiatives, and develops dashboards, scorecards, and KPIs that support informed decision-making and reliable operations.

Responsibilities

• Serves as Technology Services partner; focuses on requirements; champions issues resolution or new demands; ensures best possible value for technology investment
• Works closely with the IT Management to ensure that primary applications and systems meet business requirements; provides daily support of property management software (Yardi) for Mayroad employees
• Coordinates with IT Management to determine technology process and/or systems improvement opportunities
• Serves as company’s expert on property management software; communicates with company’s Yardi users; performs remote time-sensitive repair/fixes of Yardi and other software when they occur; identifies possible improvements; follows up on any updates and/or enhancement requests
• Analyzes break/fix trends to improve recognized inefficiencies
• Provides software application support services to users for all business activities
• Facilitates prioritization of initiatives for optimum value or inter-dependence
• Manages or oversees project initiatives when required
• Creates scorecards, KPIs, and dashboards to track and monitor general employee and system performance
• Makes training recommendations based on trends
• Documents all processes employed
• Performs other job-related duties as assigned by IT Management

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Development, or related field
• 3+ years of experience in IT support, business administration, or related activities
• 2+ years of Yardi experience required
• CompTIA A+ certification preferred but not required

Benefits

• Annual Incentive Bonus
• Cell Phone Allowance
• 401(k) program with a Company match
• Rich Health, Dental, and Vision Plans
• Company-provided Life Insurance
• Company-provided Short & Long-Term Disability
• Company-provided EAP (Employee Assistance Program)
• Supplemental Life, Critical Illness, & Accident Insurance
• Tuition Reimbursement
• Maternity Leave at 100% and Paid Parental Leave
• PTO (accrual begins on day-1)
• Volunteer Time Off

Work environment

This is a remote position. While performing the duties of this job, the employee regularly works in a home office setting. Must be able to work from home with minimal distractions from outside sources (e.g., family, pets, etc.)