Systems Analyst

About the Role

We are looking for a candidate who enjoys problem solving, customer service, software troubleshooting, account management, and application/form development. The ideal candidate will have experience with PointClickCare (PCC) or another electronic health record (EHR) system. This is a full-time position with an on-call rotation.

Responsibilities

• Apply analysis techniques to both internal and third-party software systems to ensure the design and functionality meet clinical and business requirements.
• Work with users to determine required forms/assessments and build them using internal application tools.
• Collaborate with key stakeholders to study processes and identify where new processes or modifications are needed, then implement these changes in the software design and configuration.
• Design and build new processes, create/revise forms and assessments, redesign security infrastructure, and configure software elements.
• Determine appropriate hardware and software tools required for business needs.
• Analyze software problems and develop solutions in collaboration with users.
• Train users on software functionality.
• Resolve critical problems in production applications, systems software, and supporting environments.
• Design system workflows to support new requirements and work with senior systems analysts to develop/redesign functionality.
• Test new or enhanced functionality and apply software updates.
• Design reports and maintain expertise in current application software and hardware technologies.
• Provide after-hours support for on-call and regular maintenance.
• Consult with users to identify needs and develop efficient workflow processes for electronic health record capture and storage.
• Evaluate and recommend computer systems as needed.
• Research commercially available software to meet organizational needs.
• Adhere to all safety regulations and requirements.
• Maintain acceptable standards of workplace conduct and handle stress effectively.

Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical school, preferably in computer science.
• Valid driver’s license and proof of auto insurance.

Qualifications

• Previous experience in healthcare or IT support preferred.
• Advanced keyboarding skills.
• Advanced skills using Microsoft Windows and Microsoft Office software (Excel, Word, Access, and PowerPoint).
• Intermediate level knowledge of Microsoft SQL is preferred.
• Ability to read, analyze, and interpret complex documents.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to speak effectively before groups of customers or associates.
• Ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret and understand federal and state regulations.

Special Working Conditions

• Subject to inside environmental conditions with protection from weather but not necessarily from temperature changes.
• May be called upon to assist other departments in declared emergency situations.

Physical and Mental Demands

• Sedentary Work: Exerting up to 10 lbs of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or move objects.
• Close visual acuity required for preparing and analyzing data, viewing computer terminals, extensive reading, and visual inspection involving small details.
• May need to stoop, bend, kneel, crawl, reach, and walk for long distances or between work sites.
• Hearing ability to perceive sounds at normal speaking levels and receive detailed information through oral communication.

Supervision

Receives direction from the Information Systems Manager. Does not provide supervision to others.