Systems Analyst

Task ID: HBITS-08-15039 | Position Duration: 30 Months | Client: State of NY | Agency: Office of the Attorney General

About the role

Create technical documentation, including but not limited to training materials, test scripts, user guides, correspondence to end users, functional descriptions, application glossaries, guidelines for end users, reports, policies and standard operating procedures, and presentations. As applications development process proceeds, written materials need to be updated with the changes in the application and its processes and changes in the business processes. Document business work processes, use cases and scenarios to support applications requirements and design. Assist with developing statements of work and procurement documents.

Responsibilities

• Create technical documentation (training materials, test scripts, user guides, correspondence, functional descriptions, application glossaries, guidelines, reports, policies, SOPs, presentations)
• Update documentation as application and business processes change
• Document business work processes, use cases, and scenarios to support application requirements and design
• Assist with developing statements of work and procurement documents

Requirements

• 84 months of experience authoring technical and business process documentation including user guides, training manuals, processes, policies and procedures
• 36 months of experience creating user-facing documentation, instructions and training materials for Enterprise applications serving multiple groups with user bases over 1,000 users in public or private sector
• 36 months of experience working with technical staff and stakeholders at all levels to define, model, document and analyze business and technical processes
• 36 months of experience preparing testing materials including test plans, scenarios and scripts, and test execution tracking and reporting
• 12 months of experience writing effective AI prompts in support of document analysis, drafting, or other BA tasks
• 12 months of experience building reports using Oracle Analytics tools like OBIEE or Oracle BI Publisher
• 12 months of experience producing user-facing documents that strictly adhere to WCAG 2.2 Level AA compliance and institutional accessibility benchmarks
• 12 months of experience creating instructional videos using UPK or other tools
• 12 months of experience preparing procurement documents such as RFP
• 12 months of experience working with public sector
• Bachelor's Degree or its equivalent in Computer Science, Computer Information Systems, Information Systems or a closely related field of study
• Requested Qualifications: professional certifications, degrees, etc.