Systems Analyst

About the Role

Under the supervision of the IT Business Systems Manager and following established policies and procedures, the System Analyst will assist in the maintenance, support, and enhancement of the ERP and ancillary systems for GBMC. This role involves collaborating with the IT Business Systems Manager and Senior Systems Analysts to execute and deliver solutions addressing identified business problems, educating users, managing timelines, ensuring quality control, and mentoring junior team members.

Responsibilities

• Performs user group facilitation, including meeting preparation, facilitation, feedback, request prioritization, and status updates.
• Proposes system solutions to address business problems, educating user groups on available options, pros/cons, and estimated completion times.
• Ensures all application changes follow appropriate change control measures for quality assurance and system stability.
• Serves as the primary communication conduit between MIS vendors, the user community, and any changes to the application of primary ownership.
• Identifies gaps and potential solutions between user needs and MIS resources to assist management in resource allocation decisions.
• Resolves technical issues for assigned applications in a timely manner, based on complexity, priority, and available options.
• Manages projects to defined timelines and budgets using standard project tools (e.g., charter workplan, issues list, budget).
• Mentors team members and users on application and technical expertise, providing prompt, respectful, and specific input for better outcomes.

Requirements

• Bachelor’s degree in Computer Science or a closely related field, or applicable experience.
• 4 years of experience supporting software applications; healthcare setting preferred.
• 4 years of experience in software development/engineering, data analysis, or scripting.
• Previous role in implementation or support of a similar application or application suite.
• Experience managing small projects (less than 3 months in duration).

Skills

• Thorough knowledge of computer systems and methods utilized in a healthcare setting (preferred).
• Knowledge of Workday HCM or Workday FIN (preferred).
• Strong written and oral communication skills.
• Proficiency in data analysis and interpretation.
• Skill in business process analysis and business integration.
• Experience with Workday Custom Reports, Integration Systems, EIB, and Studio.
• Knowledge of Workday Custom Reports, Calculated Fields, and EIB (preferred).
• Familiarity with relational databases, SQL, and SSMS.
• Knowledge of ITSM systems, experiences, and management reporting.
• Understanding of Workday Security Administration and Configuration.
• Knowledge of file encryption and transfer using FTP and SFTP.
• Proficiency in MS Office Suite and SharePoint.

Qualifications

• At least one Workday Pro certification (preferred).

Working Conditions

This role operates in a normal office environment with minimal exposure to noise, dust, or unfavorable temperatures. Includes on-call responsibility for systems support.

Values

All roles at GBMC must demonstrate the following values:

• Respect: Treats others with fairness, kindness, and respect for personal dignity and privacy. Listens and responds appropriately to others’ needs, feelings, and capabilities.
• Excellence: Strives for superior performance in every aspect of work. Recognizes and celebrates the accomplishments of others. Meets or exceeds customer expectations, actively pursues learning and self-development, and pays attention to detail.
• Accountability: Takes ownership of problems and does what is needed to solve them. Sets a positive, professional example, plans and utilizes resources appropriately, and reports to work regularly and on time.
• Teamwork: Works cooperatively and collaboratively with others for the success of the team. Addresses and resolves conflict positively, seeks out others' ideas, and acknowledges contributions.
• Ethical Behavior: Demonstrates honesty, integrity, and good judgment. Respects the cultural, psychosocial, and spiritual needs of patients, families, and coworkers.
• Results: Sets goals and measures outcomes that support organizational goals. Embraces change, continuously seeks improvement, displays flexibility, and achieves results on time by focusing on priorities.

Pay

Pay Range: $74,965.56 - $127,441.45. Final salary offer will be based on the candidate's qualifications, education, experience, and alignment with organizational needs.