Systems Analyst

About the role

We are seeking an IT Systems Analyst to support end users, IT infrastructure, and operational technology (OT) environments. This role is responsible for troubleshooting desktop systems, supporting network and server infrastructure, maintaining hardware assets, and delivering exceptional technical support in a 24x7 operational environment. The position is a Contract to Hire role based in Newcastle, WY, fully onsite, with an anticipated closing date of Oct 16, 2026.

Responsibilities

• Provide hands-on and remote support for Windows PCs, laptops, mobile devices, printers, AV systems, and business applications.
• Troubleshoot, deploy, image, and maintain end-user hardware and software.
• Support network infrastructure, including basic VLAN, connectivity, and VoIP troubleshooting.
• Provide Level 1 server, storage, and OT systems support.
• Install and maintain equipment in data centers, network closets, and control rooms.
• Support cybersecurity initiatives, patching, endpoint protection, and system maintenance activities.
• Manage service tickets, documentation, asset inventories, and knowledge base updates.
• Collaborate with internal teams, vendors, and stakeholders to resolve technical issues and support projects.
• Participate in an on-call rotation and respond to critical incidents as needed.

Required Qualifications

• 3+ years of IT support, systems administration, or infrastructure experience.
• 2+ years of hands-on Microsoft Windows troubleshooting experience.
• Strong analytical, troubleshooting, and customer service skills.
• Experience supporting desktop hardware, software, and enterprise applications.
• Excellent communication and collaboration skills.
• Ability to provide after-hours support in a 24x7 environment and participate in on-call rotations.

Preferred Qualifications

• Experience with networking, VLANs, wireless, and VoIP technologies.
• Exposure to server, storage, virtualization, and data center environments.
• Knowledge of cybersecurity best practices and OT/industrial systems.
• Experience with ServiceNow or similar ITSM platforms.

Physical Requirements

• Ability to lift and carry equipment up to 30 lbs.
• Ability to push/pull carts up to 100 lbs.
• Ability to climb stairs, work around equipment, and follow site safety requirements.

Pay

The pay range for this position is $25.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

Ability to provide after-hours support in a 24x7 environment and participate in on-call rotations.