Systems Analyst

High performers deserve a high-performance culture and a state-of-the-art headquarters. First American offers outstanding compensation and benefits, including a 401(k) match, a free on-site gym, paid parental leave, and subsidized childcare.

About the role

The Systems Analyst is a proactive and service-oriented individual who serves as the primary liaison between IT and internal users, supporting a predominantly Windows-based environment with approximately 300 users. While the core environment is Windows, experience with Apple products is beneficial, as iPads and MacBooks are used in select business scenarios. This role is ideal for someone who thrives on solving problems, improving user experiences, and growing their IT career through hands-on support and strategic contributions.

Responsibilities

• Provide technical support and troubleshooting for internal users across hardware, software, and network issues.
• Respond to and resolve Helpdesk service requests and escalations in a timely manner.
• Manage procurement and deployment of hardware and software solutions.
• Deliver technical training and create user-friendly training materials.
• Research, recommend, and implement IT solutions aligned with business goals.
• Uphold compliance by adhering to key operational processes, including Access Management, Incident Management, and Problem Management.
• Deliver exceptional customer service and foster strong internal relationships.

Requirements

• Minimum 2 years of experience in IT support, Helpdesk, or network administration (senior-level opportunities available for more experienced candidates).
• Bachelor’s degree in information systems or equivalent work experience.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Windows-based operating systems.
• IT certifications (e.g., CompTIA, Microsoft role-based certifications) or active pursuit of certifications preferred.
• Excellent verbal and written communication skills.

Skills

• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
• Professional demeanor and positive attitude in all interactions.
• Self-motivated with a strong work ethic and attention to detail.
• Effective communicator across all levels of the organization.
• Quick learner with the ability to work independently and collaboratively.

Physical Requirements

• Primarily office-based with flexibility for remote work.
• Occasional lifting of equipment up to 25 lbs.
• Extended periods of desk/computer work may be required.

Pay

$65,000 - $80,000

Benefits

• 401(k) match
• Free on-site gym
• Paid parental leave
• Subsidized childcare