Systems Analyst
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we offer tailor-made solutions that create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
About the role
We are seeking a Systems Analyst to evaluate client needs and business processes, translating and documenting requirements effectively. You will communicate solutions and requirements clearly to both customers and technical teams, facilitate decision-making processes, and present solutions to clients. Additionally, you will support existing Microsoft web-based systems, triage tickets, and collaborate with developers on solutions. This is a full-time, remote, long-term contract position. Only candidates with work authorizations that do not require sponsorship now or in the future will be considered.
Responsibilities
- Evaluate client needs and business processes effectively
- Translate, elicit, communicate, and document requirements
- Work effectively in an Agile environment and participate in all Scrum ceremonies
- Write user stories, requirements, and create workflow diagrams (e.g., process flow diagrams, integration diagrams, customer experience maps)
- Communicate solutions and requirements clearly to both customer and technical teams
- Facilitate decision-making processes and gain consensus for sign-off
- Present and demo solutions to clients with excellent presentation skills
- Support existing Microsoft web-based systems and learn new software quickly
- Triage tickets escalated by the Level 1 team and coordinate with developers on solutions
- Work directly with customers to elicit requirements, configure, and test solutions to ensure quality
- Exhibit superb communication, organization, and time management skills
- Commit to the success of the team's mission in supporting the customer
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
- Experience with enterprise software implementation projects; Microsoft web applications experience preferred
- Skilled in analyzing and documenting business processes, user stories, and requirements
- Demonstrated ability to clarify business processes that may not be well understood by customers
- Ability to translate business requirements into technical specifications for implementation or development
- Strong communication skills with excellent verbal and written English
- Ability to thrive in a fast-paced environment and work calmly under pressure
- Application support skills
- Ability to analyze and diagnose application errors, and perform troubleshooting of problems
- Ability to collaborate with cross-functional teams
- Ability to provide feedback to developers
- Strong attention to detail
Preferred Qualifications
- Knowledge/expertise in SoapUI or similar tools
- Experience in Agile, Web/Ecommerce Systems; Sitecore experience is a major plus
- Experience with SQL Server Management Studio, Active Directory, SharePoint, Google Analytics tools, or Google Tag Manager
Physical Demands
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
- Conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
- Communicate with customers/team members over the phone and in person
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Pay
$40-$45 per hour. Exact compensation may vary based on several factors, including location, experience, and education.
Benefits
- Medical, dental, and vision insurance
- 401k retirement account access
- Paid sick leave and/or other paid time off as provided by applicable law