Systems Analyst (34786)

Responsible for

• Supporting all software products used at the casino, including troubleshooting, user management, and customization.
• Executing work associated with project plans for upgrading or enhancing systems.

Essential Duties And Responsibilities

• Follows through with the Business Systems Manager and Department heads on the status of the software troubleshooting and customization.
• Provides an expert functional IT resource to end users on various Hospitality and business systems that include but are not limited to; IGT Advantage, Infor HMS, InfoGenesis, Book4Time, etc.
• Updates the Business Systems Manager and Help Desk on the status of work orders, while at the same time providing a liaison between software vendors and the business.
• Stays current on industry trends and technical specifications for all relevant hardware and software.
• Promotes a collaborative team environment to ensure consistent, high quality IT service delivery across the enterprise.
• Aligns system functionalities with business requirements to maximize the value of technical assets.
• Coordinates the development and implementation of training programs to assist in on-going operations.
• Maximizes software performance by working with the Central IT Engineering Department to perform software maintenance on Windows and Linux servers.
• Provides excellent guest service to both guests and internal clients.

Qualifications

• High School Diploma or G.E.D with a preference for a Bachelor’s Degree in Business or Information Technology.
• Must have knowledge of industry-related software, including IGT Advantage Suite, IGT Bonusing Applications, InfoGenesis, Infor HMS, Book4Time.
• Must have 1-3 years of experience in Information Technology in the Gaming Industry with either a Casino Operator, Gaming Vendor or Hospitality Operator preferred.
• Must have excellent communication skills, good organizational skills as well as interpersonal skills.