Systems Analyst [34220]

About the role

We are looking for a technical skillset, to perform work with MS Access DB and similar work related to Customer and Contract data. Reporting to the Associate Director, Distributor Chargeback Operations, this position is accountable to develop and execute analytic and reporting solutions to improve automation and rate of resolution for end customer related sales tracing errors in collaboration with IT, Commercial Analytics, Customer Master Data Management (CMDM), and Contract Operations leaders and team members.

Responsibilities

• Develop and implement technical solutions that drive automation, operational best practices, standardization, and a significantly improved rate of resolution for sales tracings end customer related errors
• Accurately analyze and maintain sales trace customer data, customer cross references, and tracking of customer related sales tracing errors
• Cook up with IT, Commercial Analytics, CMDM, and other Commercial Operations teams to develop and deploy technical solutions that support Contract Operations strategies and policies
• Hands-on SME for MS Access, SQL Server, Python, and Qlikview technical enhancements to drive faster resolution of sales trace customer errors and drive process automation
• Provide regular reporting of sales tracing end customer related errors, and plans and results for process improvements
• Exercise appropriate controls to minimize disputed chargeback financial exposure and chargeback reserves across all businesses
• Provide guidance and coaching to team members to realize benefits with solution deployments and process improvements
• Lead solutions that drive operational best practices, standardization, and performance improvements.
• Maintain application training material and updated desktop procedures in order to ensure standard team practices that adhere to best practice efficiency and accuracy
• Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Chargeback Operations functional teams
• Inspire and empower the team to act with speed, agility and accountability enabling them to achieve excellence

Qualifications

• BA/BS required
• 3+ years’ experience designing and implementing technical solutions for business needs
• Demonstrated successful business results from technical implementations
• Strong technical skills with MS Access, SQL Server, Python, Qlik, Data Management Software, or equivalent
• Experience with data cleansing, standardizing, enriching, matching, cross referencing
• Proven high quality results in technical implementations, with experience testing
• General understanding of commercial operations management and customer master data
• Proven ability to quickly establish credibility, trust, and support within all levels of organization.
• Ability to collaborate with IT, Commercial Analytics, and CMDM to drive analytic and reporting solutions for customer data process efficiency, timeliness and accuracy
• Analytical problem solver with business acumen. Able to evaluate key business drivers and develop clear solution recommendations
• Ability to stimulate and enable innovative thinking to drive change and effectiveness through high automation and process excellence
• Ability to understand, organize and deliver on critical business requirements to drive solutions that advance our Contract Operations capabilities and achieve operational goals
• Strong communications and change management experience.

Pay

Not specified

Schedule

Not specified

Benefits

Not specified