Systems Administrator with Security Clearance

Job Description

The System Administrator Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Qualifications (Level 1)

• Provides support for implementation, troubleshooting and maintenance of IT systems.
• Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manages the daily activities of configuration and operation of IT systems.
• Provides assistance to users in accessing and using IT systems.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Optimizes system operations and resource utilization, and performs system capacity analysis and planning.

Qualifications (Level 2)

• All Level 1 capabilities.
• Provides in-depth experience in trouble-shooting IT systems.
• Provides detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configures and manages UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoots, maintains integrity of and configures network components, along with implementing operating systems enhancements to improve reliability and performance.

Qualifications (Level 3)

• All Level 1 & 2 capabilities.
• Supports the design of systems, mission architecture and associated hardware.
• Possesses a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
• Analyzes and resolves complex problems associated with server hardware, applications and software integration.