Systems Administrator (Windows)

About the role

Bowhead seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in Dahlgren, VA at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).

Responsibilities

• Answer questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 11 Computers.
• Apply advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Provide troubleshooting support for hardware, software, and network related issues encountered by users.
• Provide hardware support for PCs, printers, scanners, Common Access Cards (CAC), etc.
• Provide software support including but not limited to Windows operating systems, Microsoft Office 365, and various specialty engineering and scientific development software/tools.
• Install new software releases, system upgrades, evaluate and install patches, and resolve software related issues and Information Assurance Vulnerabilities (IAVs).
• Coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using ServiceNow.
• Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
• Maintain and develop IT related procedures required to support the organization.
• Work with the organization's Information System Security Officer (ISSO) for achieving system accreditation.
• Provide recommendations for future IT needs of the organization.
• Maintain data files and monitor system configuration to ensure data integrity.
• Assist in the preparation of a monthly progress and status report.
• Ability to pass DISA's ACAS training course.

Requirements

• Three (3+) or more years of professional experience.
• High School Diploma required; BA/BS degree preferred.
• Proficient with ACAS.
• Demonstrates strong troubleshooting skills along with strong analytical and problem-solving skills.
• Must have the ability to multi-task and assist others to resolve IT related issues is essential.
• Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
• Requires a strong understanding of current Microsoft supported Windows operating systems.
• An understanding of Linux operating systems is desirable; but not required.
• Requires a high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment.
• DoD Directive 8570/8140 Information Assurance Technical Level II certification required (i.e., Security+ce, GSEC, SSCP, or CCNA-Security).
• Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is required.
• A working knowledge of Windows Active Directory is required.
• A working knowledge of current Security Technical Implementation Guides (STIGs) and Risk Management Framework (RMF).

Pay

Targeted salary range is $75,000 to $80,000 annually based on qualifications and experience.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

Physical Demands

• Must be able to lift up to 10-25 pounds or more.
• Must be able to stand and walk for prolonged amounts of time.
• Must be able to twist, bend and squat periodically.

Security Clearance Requirements

Must be able to obtain and maintain a security clearance at the Top Secret level. US Citizenship is a requirement for Top Secret clearance at this location.