Systems Administrator Team Lead

About the role

We are seeking a Remote Field Services Team Lead to join our Tech Services Team. This role oversees a team to ensure the timely delivery of quality technical support service to the business. Key responsibilities include monitoring and supporting remote sites, prioritizing inspection center and auction support, communicating with vendors, and facilitating relationships with internal teams.

Responsibilities

• Oversee a team to monitor and support all remote sites, including circuits, network, and security systems for multiple locations.
• Prioritize Inspection Center and auction support with critical applications.
• Communicate and collaborate closely with internal Property Operations, Security Team, and Construction teams.
• Facilitate relationships with multiple vendors for installs and turn-ups to resolve issues either onsite or on the phone.
• Document, track, and monitor all technical issues and solutions.
• Communicate with remote users via phone or email to troubleshoot problems using (and sometimes without use of) remote connectivity tools.
• Execute various projects across the enterprise-wide Remote Field Services (RFS) organization.
• Coach, train, and develop your team to achieve personal and professional career goals.
• Lead or act as a significant contributor to leadership in the development of key initiatives that provide high-level results to improve business processes and service delivery.
• Ensure policy adherence and provide support for both internal and external security controls.
• Provide monthly reports to leadership and discuss opportunities for improvements.

Requirements

• 8-10 years experience in Information Technology industry, with 1+ years of direct people management.
• Strong team player with good communication skills and strong inclusive, people-focused leadership skills.
• Prior experience with remote site management.
• Good understanding of ITIL foundation, SLA’s, metrics, and reporting.
• Advanced skills administering Windows Server, Active Directory, DHCP, and other network services.
• Advanced skills in Windows Operating System (recent flavors: Windows 11,10) and the knowledge to create and push images.
• Experience managing service and procurement vendors.
• Experience in project management tools “Jira”.
• Strong familiarity with firewalls, switches, and wireless deployments.
• Strong familiarity with broadband connectivity (SD-WAN), data security, firewalls, VPNs, and the general processes centered around a data center environment.
• Experience with configuring network devices (Cisco, Juniper, Fortinet, Meraki).
• An understanding of enterprise network environments.
• Basic knowledge and troubleshooting skills for IP Phones.
• Experience with G-Suite including Gmail, Calendar, and Drive.
• Intermediate skills supporting MS Office suite, especially Outlook and Office 365.
• Experience with troubleshooting AV equipment such as HD TVs or Projectors.
• Experience in designing, implementing, and reporting to senior management of Service Desk related dashboards, metrics, and KPIs.

Qualifications

• Enthusiastic, energetic, and takes pride in helping people solve their computer problems.
• Service with a smile is a requirement!

Benefits

• Full-Time Salary
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

Legal Stuff

• Hiring is contingent on passing a complete background check.
• This role is not eligible for visa sponsorship.
• Carvana is an equal employment opportunity employer.
• All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.
• Carvana also prohibits harassment of applicants or employees based on any of these protected categories.