Systems Administrator (Salesforce) (6771)

As a Systems Administrator (Salesforce) at MetroStar, you’ll configure, administer, optimize, and continuously improve the Salesforce platform supporting Army recruiting operations. You’ll collaborate with product managers, business analysts, developers, recruiters, and government stakeholders to implement solutions that enhance business processes, data quality, user experience, and operational effectiveness. This role requires expertise in Salesforce administration, business process automation, system analysis, and platform enhancement, along with the ability to leverage AI-enabled capabilities to improve system functionality, efficiency, and user adoption.

Responsibilities

• Administer, configure, and maintain the Army's Salesforce-based AIE Recruiting Platform.
• Configure and manage Salesforce objects, fields, page layouts, record types, workflows, validation rules, approval processes, Flows, and security settings.
• Gather, analyze, document, and translate business requirements into scalable Salesforce solutions.
• Collaborate with Product Leads, Product Designers, Developers, and government stakeholders to implement new capabilities and enhancements.
• Support the design, testing, deployment, and maintenance of Salesforce functionality and integrations.
• Develop and maintain reports, dashboards, and analytics that support recruiting operations and leadership decision-making.
• Monitor platform performance, data quality, system security, and user adoption metrics.
• Troubleshoot platform issues and coordinate resolution activities across technical teams.
• Support user acceptance testing, release management activities, and production deployments.
• Identify opportunities to improve recruiting processes through automation and streamlined workflows.
• Leverage Salesforce AI capabilities, Agentforce, Einstein AI, generative AI tools, and other emerging technologies to improve recruiter productivity and user experiences.
• Utilize AI-enabled tools to assist with requirements analysis, solution development, documentation, testing, and process improvement initiatives.
• Ensure compliance with Army, DoD, cybersecurity, privacy, and data governance requirements.
• Create and maintain system documentation, configuration guides, standard operating procedures, and training materials.
• Provide end-user support, platform training, and knowledge transfer activities.
• Contribute to program deliverables, performance metrics, and continuous improvement efforts.

Requirements

• Bachelor's degree in an applicable field plus one full academic year of graduate education in a specialized field; OR
• Bachelor's degree in a specialized field plus two (2) years of applicable experience; OR
• Bachelor's degree in any field with a minimum of three (3) years of specialized experience.
• Experience administering Salesforce environments in a professional setting.
• Knowledge of Salesforce configuration, security models, user management, data management, reporting, and workflow automation.
• Experience gathering requirements and translating business needs into technical solutions.
• Experience supporting enterprise software applications, cloud-based platforms, or CRM systems.
• Proficiency with Salesforce Flow, permission sets, profiles, dashboards, reports, data imports, and platform configuration.
• Experience testing, troubleshooting, and resolving system and application issues.
• Ability to analyze business processes and recommend improvements through automation and technology solutions.
• Familiarity with Agile development methodologies and iterative delivery practices.
• Experience working with system integrations, APIs, and third-party applications preferred.
• Experience supporting data quality, governance, and system security initiatives.
• Knowledge of AI-enabled Salesforce capabilities including Einstein AI, Agentforce, predictive analytics, or other emerging technologies preferred.
• Experience utilizing AI tools to improve productivity, documentation, analysis, or business processes.
• Understanding of software development lifecycle concepts, system requirements analysis, and solution testing.
• Strong analytical, problem-solving, and organizational skills.
• Strong written, verbal, and presentation skills.
• Ability to work independently and develop innovative approaches to solving complex technical and business challenges.

Pay

Salary Range: $140,000.00 - $160,000.00. The final range offered will be determined based on qualifications, skills, relevant experience, internal equity, and organizational needs.

This role is eligible for additional compensation, including performance-based bonuses, company-paid training and/or certifications, and referral bonuses.

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holidays
• Parental Leave and dependent care
• Flexible work arrangements
• Professional development opportunities
• Employee assistance and wellness programs