Systems Administrator Intermediate

About Indiana Office Of Technology

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

About the Role

The Systems Administrator is responsible for the administration and operational management of Windows Server environments. Core duties include enterprise certificate lifecycle management, permissions and access control administration, limited account provisioning, Group Policy Object (GPO) configuration and maintenance, and end-to-end server build processes. The role also involves executing additional infrastructure tasks using a combination of native Microsoft technologies and approved third-party tools. This position adheres to a standard 7.5-hour workday and requires only minimal night and weekend participation.

Responsibilities

• Install, configure, and maintain operating system workstations and servers to support IT business requirements.
• Conduct software installations and upgrades to operating systems and layered system software packages.
• Test, debug, and document system software upgrades and new releases, including some program design and coding.
• Support media management through internal methods and procedures or through offsite storage and retrieval services.
• Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures.
• Develop and promote standard operating procedures.
• Liaise with different departments to gather requirements and ensure IT solutions meet business needs.
• Provide training and support to end-users on newly installed systems or software.
• Document and share best practices and troubleshooting steps with the team to ensure consistent support.
• Monitor and adjust the system to achieve optimum performance levels.
• Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
• Ensure data/media recoverability by implementing a schedule of system backups and archive operations.
• Responsible for software applications dealing with the overall operating system, such as sophisticated file maintenance routines, telecommunications networks, and computer accounting.
• Develop and maintain a comprehensive operating system hardware and software configuration.
• Code, test, debug, analyze, evaluate, and document system software.

This job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

Requirements

• Bachelor's Degree in Computer Technology or related field and 1+ year of experience, or
• Associate's Degree in Computer Technology or related field and 3+ years of experience, or
• At least 5+ years of experience applying the outlined knowledge, skills, and abilities in a similar role.

Related certifications and coursework may be considered for education or experience.

Qualifications

• Advanced knowledge of information technology systems, including software and hardware.
• Considerable knowledge of software and hardware interactions with other components.
• Considerable knowledge of policies, standards, procedures, and techniques.
• Considerable knowledge of information technology equipment, operation, and capabilities.
• Advanced knowledge in the use of tools and utilities to perform system work.
• Advanced knowledge in performance and tuning techniques.
• Ability to establish and maintain cooperative relationships with others.
• Ability to assist others in problem resolution and recommendations regarding system software performance and abilities.
• Advanced knowledge of business objectives and goals to evaluate software products’ effectiveness.
• Effective communication skills.
• Ability to solve problems effectively and efficiently.
• Able to perform essential functions with or without reasonable accommodation.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

Supervisory Responsibilities

This role may be utilized in a supervisory capacity based on agency needs.

Pay

The salary for this position traditionally starts at $61,022.00 but may vary based on education and work experience.

Benefits

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
• Health savings account, which includes bi-weekly state contribution.
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
• Two (2) fully-funded pension plan options.
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
  • Up to 15 hours of paid community service leave.
  • Combined 180 hours of paid vacation, personal, and sick leave time off.
  • 12 paid holidays, 14 in election years.
• Education Reimbursement Program.
• Group life insurance.
• Referral Bonus program.
• Employee assistance program that allows for covered behavioral health visits.
• Qualified employer for the Public Service Loan Forgiveness Program.
• Free Parking for most positions.
• Free LinkedIn Learning access.