Systems Administrator
Networking & Infrastructure
Support and improve network infrastructure across 28+ locations
Work hands-on with firewalls, switches, routers, VPNs, and wireless networks
Troubleshoot connectivity and performance issues in retail and office environments
Assist with network design, standardization, and upgrades during store acquisitions
Partner with ISPs and vendors on installs, outages, and service improvements
Maintain documentation for network configurations and standards
Cybersecurity
Own the implementation and operation of cybersecurity tools and solutions, including endpoint protection/EDR, email and phishing protection, MFA, and Conditional Access
Drive security hardening and vulnerability remediation
Participate in incident response and follow-up remediation, in partnership with our MSSP's SOC
Turn security initiatives into practical, deployable solutions and help make good security the path of least resistance for our users
AI Enabled Operations & Automation
Use AI and scripting to automate routine work, reduce repetitive tickets, and improve reliability
Help administer and support the enterprise AI tools our team members rely on: access, onboarding, usage guardrails, and responsible-use support
Partner with our software and data teams as AI becomes part of how the whole company works
Systems, Identity & Cloud
Administer Active Directory and Entra (Azure AD), and Microsoft 365 (Exchange, Teams, SharePoint)
Support identity lifecycle management, access controls, and the move toward a more structured, enterprise-grade access model
Assist with device management and endpoint configuration (Intune or similar)
Growth, Acquisitions & Hardware
Provision, image, and deploy hardware for new and existing locations
Support IT onboarding for acquired stores, including migrations and go-live support
Aid in standardizing hardware, configurations, and deployment processes
Ensure backups and recovery processes are in place and tested
Day-to-Day Support & Continuous Improvement
Provide Tier 2/3 support and escalation across dealerships and corporate offices: desktops, laptops, printers, mobile devices, and peripherals
Onboard and offboard employees with the right equipment, access, and permissions
Evaluate tools, technologies, and vendors, and look for ways to streamline systems and improve reliability
Document processes and share knowledge with the IT Ops team
Participate in a rotating on-call schedule with the IT Operations team, providing limited after-hours and early-morning support for critical business issues and store operations
Document solutions, troubleshooting processes, and operational standards so recurring issues become easier to resolve; share knowledge across the IT Operations team and help reduce future escalations through coaching and documentation
Continuously evaluate existing tools, new platform capabilities, and emerging technologies to improve operational efficiency, reduce manual effort, and strengthen the overall IT toolset