Systems Administrator II

About the role

This is a hands-on role requiring a deep level of technical insight and ability, that will work closely with a variety of technology teams allowing for fluid bi-directional teamwork and encouraging the development of new insights and solutions. This involves being involved in the entire stack of IT related initiatives and the unique business needs of Take-Two Interactive.

Responsibilities

• On and off-site contact for technical operations and support.
• Escalation point and support for the Novato team.
• Equipment Installation and Maintenance
• Install and maintain desktops, laptops, macs, network switches, servers.
• Upgrade internal components of a desktop or server ie: CPU, GPU, disk drives, and NICs.
• Replace failing parts and submit RMAs.
• Asset Management
• Assign and maintain assets for users in Service Now.
• Assign locations for remote equipment in Service Now.
• Assign locations for server equipment in Device 42.
• Maintain Knowledge Base
• Maintain and create user facing self service knowledge articles in Service Now.
• Maintain and create IT facing knowledge articles in Confluence.
• Capacity Planning and Growth
• Audit IT space and server rooms for space, power usage and cooling.
• Plan and prepare for upgrades to IT space or server rooms.
• Cookordination with various IT departments for maintenance of server room and networking hardware.
• Evaluate and design cabinets, PDUs, structured cabling solutions.
• Event support.
• Coordinating with local teams on requirements.
• Setup, troubleshoot and takedown.
• Devkit management and support setup, update, push builds.
• Provide White Glove Support
• For executives in Novato and across 2K.
• Ensure all client requests and operational problems are updated/resolved within a timely manner.
• Passionate about delivering outstanding client experience and support.
• Inquisitiveness and ambition towards looking for opportunities to automate and improve service delivery.
• Enjoys working in a fast-paced environment with the ability to change priorities on the fly.
• Aid with employee on-boarding ensuring new staff is ready to work on day one.
• Maintain inventory/asset management for company provided equipment and software.
• Aid with audio/visual hardware setup and break down, along with conference rooms and video conferences.
• Able to work independently and respond promptly is vital, sometimes including after hours and on weekends.
• Reachable by mobile in the event of an emergency.
• Team player, provide support for fellow team members and communicate effectively.

Requirements

• 3-5 years’ experience with the Windows 10, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.), installation and maintenance of workstations and infrastructure hardware.
• Operating System configuration, management, and support for desktop/laptop and server.
• Network: Experience implementing, managing, and troubleshooting network devices and infrastructure.
• Ability to prioritize and execute tasks in a high pressure environment and make sound decisions in emergency situations.
• Experience using Okta or similar SAML and Two-Factor Authentication solutions.
• Familiar with using SCCM for Desktop OS deployment and software management.
• AirWatch/Intelligent Hub/Jamf or equivalent Mobile Device Management experience.
• Computer Hardware: Desktops, Laptops, Mobile devices, tablets, and a wide variety of devices and peripherals.
• Games Consoles: A good knowledge of current gen consoles (Xbox Series X, PS5, Nintendo Switch, PC) is vital. Any knowledge of development kits is a plus.
• Productivity Tools: MS Office, Video Conferencing (Zoom), Slack.
• Remote Work Solutions: VPN, VDI (Horizon View).
• Storage: Solid understanding of both local and NAS based technologies (Netapp, Nutanix) as well as cloud-based solutions (Dropbox).
• Security: Solid grasp of security standards and methodologies.
• PowerShell and scripting experience.
• Conference Room and AV technology experience.
• ServiceNow or equivalent helpdesk ticket system experience.

Skills

• Superb communication, team skills, and proactive communicator with customer service demeanor and focus on delivering excellent end-user experience.
• An attention to detail and high degree of accuracy in recording and reporting.
• The ability to communicate effectively with end users to successfully resolve queries and problems and translate technical information and jargon for a non-technical audience.
• A real passion for video games and the industry!
• Great To Have: MCSE, MCDST, ITIL, Network+, A+ certifications.