Systems Administrator - Honolulu

About the role

SAs (Systems Administrators) are our first-tier support desk techs. They handle most of the day-to-day user-facing and alert-generated issues. Our SA role is the ideal entry point into the IT world.

Responsibilities

• Get deep exposure to a wide range of areas: networking, hardware, servers, workstations, wifi, internet/WAN, email/spam filtering, security, scripting, etc.
• Exhibit Intech's Core Values: People First, Accountability, Teamwork, Humor, Growth.
• Document annoying issues thoroughly to help future techs avoid similar problems.
• Be a good troubleshooter, methodical, self-critical, thorough, and creative.
• Be eager to learn new things and humble enough to ask for help.
• Keep good ticket notes and documentation.
• Have certifications (but not necessary).
• Have a valid driver's license and car for planned and unplanned onsite visits.

Requirements

• Be a good person and exhibit Intech's Core Values.
• Be an excellent troubleshooter, methodical, self-critical, thorough, and creative.
• Be hungry to learn new things and humble enough to ask for help.
• Have a valid driver's license and car for the position.
• Have certifications (but not necessary).

Qualifications

• Knowledge of mainstream Microsoft apps and Windows 10/11.
• Knowledge of Microsoft 365 (formerly Office 365).
• Knowledge of standard networking stuff: DNS, DHCP, wireless.
• Knowledge of standard hardware stuff: Dell workstations, printers, UPSes.

Skills

• Excellent troubleshooting skills.
• Good documentation habits.
• Self-motivation and willingness to learn.

Benefits

• Medical, drug, dental, and vision coverage.
• 401K.
• Paid vacation.
• Quarterly company outings.
• Twelve paid holidays per year.
• Quarterly performance reviews.
• Monthly cell phone allowance.
• Paid parking downtown.
• Training and certification incentives to help you grow and make more money.