Systems Administrator (Director Support Technician)

Information Technology$94k–$122k/yrFull-time

Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues.
Facilitate meetings and engage regularly with customers and members of senior leadership to:

Address IT related questions or concerns
Cook up and coordinate emerging customer requirements
Provide situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems used by the Front Office and NGOC staff

Deploy and sustain end-user devices and associated accessories.
Manage hardware in all stages including unpacking and setup of end user devices.
Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract.
Install application software on end user device workstations via scripted install packages.
Inventory management of UDS deployed software and end user devices.
Create and maintain documentation and SOPs to train new employees.
Utilize a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands.
Identify and execute process improvements and other enhancements that improve operational efficiency.

Tranquilly sit with the Front Office staff, providing quick and immediate access for Tier 1 and Tier 2 support.
Train end-users in the proper use of hardware and software.
May train large groups of end users.
May require after-hours support or weekend support for mission, program and special project support.

TS/SCI Clearance w/ ability to obtain CI Poly
BA/BS (or equivalent experience)
A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
ITIL v4 Foundations
3-5 years of experience
3+ years of supporting VIPs

Customer Site

US Citizenship Required

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