Systems Administrator

Key Responsibilities

• INFRASTRUCTURE SUPPORT: Asset Management – Inventory/ Purchasing/ Deployment/ Disposal
• Create and remove accounts in Windows Active Directory environment.
• Administer, support and build servers
• Virtualization (Hyper-V)
• Domain Controllers
• File Servers and Storage management (including backups - VEEAM)
• Intranet (SharePoint)
• SQL Server Special Application Servers
• Maintain security for entire environment (Anti-virus and Security Patches)
• Perform routine audits of systems and software.
• Maintain desktop/laptop/register builds (Windows 11/10)
• Administer and support Network Printers.
• Administer and support Software Deployment (ManageEngine / InTune) and unattended installations (SCCM).
• Install and configure new hardware and software.
• Apply operating system updates, patches, and configuration changes.
• Document the configuration of the system.
• Troubleshoot any reported problems.
• Ensure that the network infrastructure is up and running.
• NETWORK SUPPORT: Administrate network infrastructure (WAN and internet)
• including: Data Center Corporate offices 20+ Stores Remote Access (VPN)
• Audit support – network scanning
• Router/Switch/Firewall configuration
• WiFi configuration
• Internet Proxy Wiring as needed
• Administer and support all Routers Switches.
• Administer and support Network Backbone.
• Administer and support Firewall and VPN Tunnels.
• PHONE AND COMMUNICATION SUPPORT: VOIP – 8X8 Mobile Device support and management
• Administer and support Building Security System
• CUSTOMER SERVICE: Provide technical support
• Handle day-to-day end user support.
• Support access requests for O365 User accounts.
• Cook with local and global support to resolve user problems and work within established procedures for user support.
• Communicate effectively with local business areas including corporate office, warehouse(s), 20+ retail stores (MyPOS) and remote users/events (i.e., warehouse sales/roadshow).
• Evaluate, prioritize, and respond to service requests with a resolution.
• Cross train with other team members.
• Be available for on-call duties on nights and weekends when required.
• Perform Ticket Tracking and Follow-up.
• Others: Develop and facilitate end user hardware and software training.
• Experience dealing with vendors for support resolution.
• Provide input on IT expenses/budget.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field or equivalent technical certification.
• 3+ years related hands-on experience within a professional services environment.
• Knowledge of IT operations, workflow processes and procedures to resolve inquiries independently.
• Advanced troubleshooting, resolve remote access issues both software and hardware.
• Must have prior experience working on a Help Desk.
• Intermediate or better knowledge of networking (PaloAlto, Fortinet).
• Intermediate knowledge of Phone Systems (8x8 experience is a plus).
• Must have advanced experience working in a Windows environment (Windows Server 2016 and 2012; Windows 11/10).
• Working knowledge of MS Office Applications and Adobe Reader, Acrobat and Photoshop.
• Working knowledge of MS Office 365 applications.
• Baseline knowledge of SAP components.
• Excellent written and verbal communication skills.
• Ability to work effectively as a team member in a fast paced, dynamic, deadline-driven environment; must be able to multi-task.