Systems Administrator

Responsibilities

• Install, configure, test, maintain, monitor, and troubleshoot network hardware, Windows servers, peripheral devices, printing/scanning devices, presentation equipment, and software.
• Manage security solutions, including Watchguard firewalls, Sophos anti-virus, and intrusion detection systems.
• Manage wired and wireless networks.
• Manage Mitel Phone System.
• Perform system backups and file/server recovery.
• Administer and maintain end user accounts, permissions, and access rights as needed.
• If necessary, liaise with third-party support and server equipment vendors.
• Perform server and network security audits.

Requirements

• Two or more years of experience as a Systems Administrator strongly preferred.
• One or more years of experience working in a high availability (24X7, 99% uptime) environment.
• Excellent knowledge of Windows servers.
• Knowledge of network switches (Aruba and Cisco).
• Previous experience with Veeam, VMWare, o365, and Windows server 2016 to 2022.
• Hands-on hardware troubleshooting experience.
• Experienced in user applications, equipment, and system upgrades.
• Experienced in functions and use of computer and peripheral hardware.
• Previous experience within a 3PL, Logistics, Transportation, Warehousing or Fulfillment industry strongly preferred.

Qualifications

• Strong analytical and problem-solving capabilities with a Customer-Service orientation and positive attitude is a MUST.
• Experience in utilizing ITIL compliant service desk tools.
• Excellent organizational and planning skills.
• Strong communications and interpersonal abilities.
• Treats others with respect and value, with diplomacy and tact.
• Ability to listen, build rapport, and credibility as a partner within the business and IT.
• Strong customer service orientation.
• Ability to make sound and logical judgments under intense pressure.
• Self-directed and self-regulated, while being accountable for his/her area of ownership and role.
• Ability to balance the needs of customers in a challenging 3PL setting with the requirements to maintain a stable, secure, and ever-changing IT environment.
• Ability to translate and communicate technical information to a non-technical audience.
• Strong incident and problem management skills including identification and escalation of system issues.
• Able to manage high severity issues and escalate as appropriate.