Systems Administrator

Job Responsibilities

• User Support and Technical Assistance: Provide day-to-day technical support to end-users, addressing hardware, software, ERP (Pronto & Sage) and network-related inquiries promptly and efficiently.
• Troubleshoot and resolve IT issues, either remotely or on-site, ensuring minimal disruption to business operations.
• Aid in setting up and configuring computers, workstations, printers, and other peripherals for employees.
• System Administration: Manage and maintain our servers, ensuring their stability, security, and optimal performance.
• Monitor system resource utilization, identify potential bottlenecks, and take proactive measures to avoid disruptions.
• Contribute to disaster recovery planning.
• Network Management: Administer and maintain our local area network (LAN) and ensure network connectivity for all devices and users.
• Collaborate with the Senior Systems Administrator to implement network security measures and prevent unauthorized access.
• Software and Hardware Management: Install, upgrade, and configure software applications, ensuring they are properly licensed and updated.
• Maintain an inventory of hardware and software assets, ensuring compliance with licensing agreements.
• IT Security and Compliance: Assist in implementing and enforcing IT security policies and procedures to safeguard sensitive data and protect against cyber threats.
• Stay informed about the latest security threats and best practices, and actively participate in security awareness programs.
• Documentation and Training: Create and maintain technical documentation, including user guides and standard operating procedures.
• Conduct training sessions to empower employees with essential IT skills and best practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Proven work experience as an IT Administrator, IT Support Specialist, or a similar role (4 years of experience).
• Solid knowledge of computer systems, hardware, software, and network administration.
• Proficiency in troubleshooting technical issues and providing timely solutions.
• Familiarity with Microsoft Windows and Office applications.
• Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical users.
• Strong problem-solving skills and the ability to work both independently and collaboratively in a team environment.
• A passion for technology and a proactive attitude towards staying updated with the latest IT trends and developments.
• Continuous Improvement mindset required.
• Mining/Construction experience helpful.