Systems Administrator

Essential Job Duties

• Aid in the installation, configuration, and maintenance of Windows and/or Linux servers.
• Conduct routine system health checks, apply patches, and perform updates under supervision.
• Maintain system alerts and escalate issues as necessary.
• Resolve system, server, and application issues and assist with identifying root causes.
• Manage backup operations and ensure successful job completion.

Identity & Access Management

• Create and manage user accounts, permissions, and access rights in Active Directory.
• Support onboarding and offboarding system access processes.
• Administer Active Directory and DNS.

Messaging & Collaboration Systems

• Support Microsoft Exchange and Office 365 environments.
• Monitor and troubleshoot email flow, including integration with Mimecast.
• Tackle email delivery, routing, and security-related issues.

Infrastructure Platforms

• Provide support for VMware virtualization environments.
• Manage storage performance and capacity.

Security & Compliance

• Apply patches and updates to maintain system security in line with company policies.
• Adhere to security procedures and report suspicious activity or incidents.
• Participate in vulnerability remediation and compliance activities.

Operations & Collaboration

• Update system documentation, runbooks, and configuration records.
• Follow standard operating procedures and change management practices.
• Collaborate with various teams including Service Desk, Network, Security, Database, and Application teams.
• Support project tasks and system implementations as required.
• Stay informed about emerging technologies and best practices.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 1-3 years of general IT experience (Service Desk, desktop support, or entry-level infrastructure role).
• Basic knowledge of Windows operating systems (server and desktop), networking fundamentals (DNS, DHCP, TCP/IP), Active Directory and identity management concepts, and Microsoft Exchange / Office 365 fundamentals.
• Basic scripting experience (PowerShell or Bash) is preferred.
• Experience with IT ticketing systems and support processes is beneficial.

Preferred Qualifications

• Experience with virtualization platforms (e.g., VMware) is preferred.
• Basic understanding of enterprise storage systems is advantageous.
• Familiarity with backup systems such as Rubrik or similar solutions is helpful.
• Exposure to email security platforms (e.g., Mimecast) is beneficial.
• Entry-level industry certifications (e.g., CompTIA A+, Network+) are preferred.

Physical Requirements

• Ability to sit at a computer terminal for extended periods of time.
• Ability to be physically present at the designated office during normal business hours.
• Occasional after-hours maintenance or on-call responsibilities may be required.

Reporting Relationships

• Reports to: Senior Director, IT Infrastructure & Operations.
• No direct reports.
• Interfaces with: Service Desk, Network Team, Security Team, Database Team, Application Teams, Business Units.

Development & Progression

• This position is intended as a developmental role within the IT Infrastructure & Operations organization.
• It provides a foundation in systems administration, security practices, and enterprise operations, preparing employees for advancement to System Administrator II and other specialized infrastructure roles.

Compensation

• Compensation Range: $75,000 - $85,000.
• The actual annual salary offered to a candidate will be based on a number of variables including work experience, education, and skills/achievements.
• This position is not eligible for a variable pay component as part of the hiring range.
• Benefits: Comprehensive benefits package including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision.
• Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire).
• In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO.
• ScanSource also celebrates 10 paid company holidays.
• ScanSource, Inc. is an Equal Opportunity Employer.