Systems Administrator

Responsibilities

• Respond to incoming support requests, troubleshoot technical issues, and document resolutions through the ticketing process.
• Provide day-to-day assistance for desktops, laptops, and user accounts, ensuring employees can work efficiently with minimal disruption.
• Support Windows-based infrastructure by assisting with server administration tasks, routine maintenance, and basic system health checks.
• Manage account setup, access changes, and permission updates within Active Directory in line with established procedures.
• Escalate more complex incidents appropriately and work closely with senior administrators to resolve advanced systems issues.
• Aid in the support and upkeep of Windows 10 environments, including configuration, troubleshooting, and user support.
• Help maintain Citrix-related access and session support to promote stable connectivity for end users.
• Contribute to technical documentation by recording common fixes, support patterns, and system notes for ongoing team reference.

Requirements

• Bachelor’s degree or equivalent college-level education in information technology, computer science, or a related field.
• Internship or early experience in a help desk or technical support setting.
• Foundational knowledge of systems administration concepts and general IT infrastructure support.
• Hands-on familiarity with Active Directory for user and access administration.
• Working knowledge of Microsoft Windows Server and Windows 10 environments.
• Exposure to Citrix technologies and the ability to assist with basic troubleshooting.
• Ability to manage multiple support tickets, prioritize tasks, and communicate clearly with technical and non-technical users.