Systems Administrator

Responsibilities

• Manage daily administration and support for benefits-related systems, Microsoft tools, and other key operational applications.
• Investigate system and application issues, identify root causes, and partner with vendors or internal teams to drive timely resolution.
• Provide user assistance on system workflows, features, and process questions to improve adoption and efficiency.
• Review, validate, and help deploy software patches, updates, and enhancements to maintain stable performance.
• Contribute to application rollouts, version upgrades, and data conversion efforts as part of ongoing system improvements.
• Maintain user access controls by setting up permissions and supporting security-related requests.
• Create and update technical documentation, including system settings, support procedures, and troubleshooting references.

Requirements

• Experience supporting benefits administration platforms or comparable business systems in a production environment.
• Proficiency with Microsoft Excel and other Microsoft applications used for reporting, analysis, and day-to-day operations.
• Working knowledge of SQL for querying data, validating results, and assisting with issue investigation.
• Ability to diagnose application problems and coordinate solutions across technical teams and third-party providers.
• Strong communication skills with the ability to guide users through system questions and operational processes.
• Experience managing user access, permissions, and related security administration tasks.
• Organized documentation skills with attention to accuracy and process consistency.

Qualifications

• Strong problem-solving skills.
• Technical confidence with enterprise platforms.
• The ability to work effectively with both internal teams and external vendors.

Skills

• Microsoft Excel
• SQL
• System Administration
• Problem Solving
• Communication

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Disability Insurance

Pay

• Competitive compensation and benefits package.

Schedule

• Full-time schedule.