Systems Administrator

Benefits

• HRSA- Health Workforce: Loan Repayment Program for Health Careers
• Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.
• Dental Insurance: 100% covered by Pawnee for employees.
• Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits, a lifetime pension program.
• Life Insurance: coverage up to 150% of your annual income and long-term disability insurance at no cost.
• Paid Holidays: Enjoy 8 paid holidays throughout the year.
• Generous PTO: Start earning 10 hours of PTO per month—equivalent to 15 days per year—with an increase to 24 days per year after your first anniversary.
• Paid Medical Leave: Receive a 40-hour bank of paid medical leave.
• Employee Assistance Program (EAP): Access support resources for your personal and professional life.
• Supplemental Benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more.

Responsibilities

• Administer and maintain Windows and Linux servers, storage, and virtualization platforms in on-premises and Azure environments.
• Manage user accounts, groups, permissions, and licensing in Active Directory, Entra ID, and Microsoft 365, including employee onboarding and offboarding.
• Monitor system performance, availability, and capacity; respond to alerts and resolve issues promptly.
• Perform and monitor routine backups, verify backup integrity, and complete restores as needed.
• Apply operating system, firmware, and application patches and updates according to established schedules.
• Follow and maintain security controls aligned with HIPAA, PCI, SUD, PII, and industry best practices.
• Maintain endpoint protection (Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), Data Loss Prevention (DLP)) and manage devices through Intune/MDM (Mobile Device Management), including enrollment, compliance policies, and application deployment.
• Administer access controls, including multi-factor authentication, Conditional Access, and role-based permissions, in coordination with the Systems Engineer.
• Review and triage alerts from the SIEM (Security Information and Event Management), Microsoft Defender (Endpoint, Identity, Office 365, and Cloud Apps), and Microsoft Purview, escalating threats as appropriate.
• Perform periodic user access reviews and promptly remove access that is no longer needed.
• Support security audits, vulnerability scans, and remediation activities.
• Administer Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Teams.
• Support Azure resources and SaaS platforms, including SaaS SSO (Single Sign-On) and SCIM (System for Cross-domain Identity Management) user provisioning.
• Maintain identity synchronization and hybrid environment health.
• Support network infrastructure (LAN/WAN, VPN, firewalls, switches, wireless access points).
• Troubleshoot connectivity issues impacting clinical and administrative systems.
• Coordinate with vendors and internet service providers to resolve network service issues.
• Serve as Help Desk Support Level 2 (Tier 2 Support), providing technical support and escalating complex issues to the Systems Engineer (Tier 3 Support) as needed.
• Manage help desk tickets, ensuring timely resolution and clear communication with staff.
• Support critical healthcare applications, including Electronic Health Record (EHR) systems, and work with application owners to resolve issues.
• Deploy, configure, and maintain workstations, laptops, mobile devices, printers, and peripherals.
• Assist with software upgrades, deployments, and integrations.
• Rotate off-hours emergency on-call help desk support with the Systems Engineer (Tier 3 Support) and Support Specialist (Tier 1 Support).
• Maintain accurate system documentation, hardware and software asset inventory, and procedures.
• Follow standard operating procedures and established change management processes to minimize service disruption.
• Recommend opportunities to improve system reliability, efficiency, and the end-user experience.
• Utilize monitoring and logging tools, including the SIEM, to identify and respond to system anomalies.
• Participate in security incident detection, response, and recovery efforts.
• Document and escalate incidents according to organizational policies.
• Write and maintain scripts using PowerShell, Bash, or similar tools to automate routine administrative tasks.
• Participate in disaster recovery testing and carry out recovery procedures to meet Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets.
• Maintain and advance knowledge and skills related specifically to position or to field of work through regular review of pertinent materials and participation in training events as approved by supervisor.
• Adhere to the standards, policies, and instructions established by PMHS Policy and Procedure and any applicable ethical codes within field of employment.
• Review and comply with the Pawnee Code of Conduct outlined in the Employee Handbook.
• Perform other reasonably related duties as assigned by immediate supervisor or other management personnel.

Requirements

• Associate’s or Bachelor’s degree in Information Technology or a closely related field, or equivalent combination of education and experience, and 3 years’ experience in systems administration or Tier 2 technical support.
• Working knowledge of Windows Server, Active Directory, and Microsoft 365, and of networking fundamentals (LAN/WAN, VPN, firewalls).
• Strong oral and written communication skills using the English language.
• Preferred: Industry certifications such as Microsoft Certified: Azure Administrator Associate, Endpoint Administrator Associate, or CompTIA Security+; experience in a healthcare or HIPAA-regulated environment.
• Preferred: Significant knowledge of Microsoft Entra ID, Microsoft Intune, Microsoft Purview Data Loss Prevention (DLP), and Microsoft Defender.
• Results of criminal and all other applicable background checks must meet the approval of Pawnee Mental Health Services.

Pay

$65,000 annually