Systems Administrator

Primary Responsibilities

• Provide Tier I and Tier II support to resolve hardware, software, and application issues across multiple networks, including on-premises and cloud-integrated environments.
• Provide prompt customer assistance when required.
• Manage user accounts, authentication, and access controls seamlessly across both legacy Active Directory (AD) and Azure Active Directory / Entra ID.
• Address and resolve tickets related to Azure resource access.
• Guide end-users through the enrollment process for Windows 11 and iOS devices into Microsoft Intune.
• Troubleshoot and resolve Intune enrollment errors and synchronization issues.
• Review Intune dashboards and on-premises monitoring tools to identify non-compliant devices.
• Actively assist users in bringing their devices back into compliance.
• Manage and support collaboration and communication tools, including Microsoft 365 (Outlook, SharePoint, Teams, Power Apps), email security, archiving, and PKI encryption.
• Apply mandatory security patches, OS updates, IAVAs, and STIGs across both traditional AD-joined Windows 11 endpoints and Intune-managed devices.
• Collect, review, and store log files to proactively identify and remediate system issues.
• Perform basic network troubleshooting for workstation/LAN connectivity.
• Manage scheduling and de-confliction for JWICS Video Teleconferences.
• Document hybrid system configurations using Visio, Word, and PowerPoint.
• Aid cybersecurity teams with accreditation efforts.
• Fulfill helpdesk support duties as needed, focusing on administrative IT-related responsibilities and providing dedicated customer care across multiple networks.
• Participate in special projects and day-to-day operations as needed or assigned by the site lead.

Basic Qualifications

• Diploma/GED with 6+ years of experience, Associate’s Degree with 4+ years of experience, Bachelor’s degree with 2+ years of experience, or Master’s degree with under 2 years of experience.
• Active DoD TS/SCI clearance required.
• Active IAT Level II baseline certification (CompTIA Security+ CE or equivalent) or higher must be held and maintained in accordance with DoD 8570.01-M and DoD 8140.03 (DCWF) requirements.
• Microsoft Windows 10 MCP certificate of training.
• Understanding of TCP/IP, DNS, DHCP, firewalls, and basic system security practices.
• Basic knowledge of PowerShell, Bash, or Python to automate routine tasks.

Preferred Qualifications

• Computing Environment certifications/certificates of training: Microsoft 365 Certified Modern Desktop Administrator, Microsoft Endpoint Administrator, NetApp (ON TAP Data Administrator).
• Experience with Microsoft PowerShell and Power Apps.
• DIA VTC scheduling and US Army client and network experience.