Systems Administrator

Duties & Responsibilities

• Performs systems upgrades, system support, and problem logging/troubleshooting using the Action Request System (Remedy/ITSM/).
• Provides Network, Server, and Desktop administration and help desk support to customers.
• Installs, configures, and administers Windows servers and desktop computers.
• Configures and administers desktop and server-based software applications provided by customers.
• Provides end-user support as needed for computer and web account management and problem resolution.
• Works with other system administrators and team members as needed to resolve inter-system issues.
• Works with the Information Assurance Manager (IAM) and Information Assurance Officer (IAO) to identify and resolve any computer and information system security issues.
• Performs remote and on-site desktop management assistance to users for computer systems and peripheral devices.
• Solves desktop problems, adds/deletes accounts, and resets passwords as needed.
• Installs, configures, troubleshoots, relocates, and repairs desktops, peripheral devices, and printers.
• Supports imaging of computer devices (desktop/laptop).
• Performs hardware break/fix (including PCs, laptops, workstations, printers, and other peripheral devices).
• Performs installation/removal of hardware (disk drives, adapter cards, printers, memory, etc.).
• Tracks and provides weekly metrics on the completion of all actions.

Education & Experience Requirements

• Bachelor’s degree in an IT-related field and 3 - 5 years of experience in an IT environment.

Skills & Certification Requirements

• DoD 8570 Baseline Certification; IAT Level II: Security+ or Microsoft Technology Associate or CCNA
• Windows 2008 and 2012 experience

Physical Requirements

Sitting for long periods of time. (Sedentary Work)

Extended use of a keyboard and computer monitor

Extended Telephone Use

May require lifting of 20-50 lbs

About the Role

LCI is seeking a Systems Administrator that will provide Information Technology (IT) support services. This will include the delivery of comprehensive, integrated, end-to-end IT services that include systems Administration, Systems Integration and Testing, Configuration Management, Infrastructure Management, End-User Support and Training, and IT Metrics Reporting.

Qualifications

Individuals must be able to attain and maintain a valid US Government security clearance to be retained in the position.

Benefits

LCI is an Equal Opportunity Employer Veteran/DisabledLeader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.