Systems Administrator

Key Responsibilities

• Provide administration and support for managed services client servers, networks, and infrastructure
• Deliver Tier 2 technical support and act as an escalation point for complex service desk issues
• Monitor client environments and provide proactive recommendations to improve performance, security, and reliability
• Create, maintain, and update accurate customer documentation and technical records
• Communicate clearly and professionally with clients regarding issues, resolutions, and recommendations
• Absorb and assist with service desk coverage as needed to ensure timely response and resolution
• Support urgent escalations with appropriate prioritization and ownership through resolution
• Participate in an on-call rotation to support after-hours incidents and emergencies
• Collaborate with sales and account teams by providing technical input, solution guidance, and pre-sales support
• Follow established processes while contributing to continuous improvement of service delivery
• Respond to inquiries from users and help resolve both software and hardware problems
• Provide accurate and timely logging of problems and resolutions in appropriate systems
• Deploy PC’s and other IT equipment, as needed
• Assist with inventory tracking
• Other duties as assigned

Qualifications

• Experience supporting Windows and/or Linux servers in a managed services environment
• Strong understanding of networking fundamentals (routing, switching, firewalls, VPNs)
• Proven ability to troubleshoot and resolve complex technical issues
• Excellent customer service and communication skills
• Ability to document systems, processes, and client environments clearly and thoroughly
• Comfortable working independently while collaborating with a team
• Willingness to participate in on-call rotation and respond to escalations as needed

Preferred Qualifications

• MSP experience
• Virtualization and cloud platform experience
• Familiarity with backup, security, and monitoring solutions