Systems Administrator

Job Summary

The Systems Administrator at Integris is responsible for administering and supporting various IT environments, providing advanced technical support, and serving as a technical escalation resource.

Job Responsibilities

• Ticket Management:
  • Work assigned tickets in order of Service Level Agreement (SLA).
  • Assess, plan, troubleshoot, and resolve administrator-level issues efficiently and effectively to minimize disruption to customer operations.
  • Serve as the primary escalation resource for the Systems Technician technical team, providing guidance and expertise to resolve complex issues.
  • Escalate complex multi-domain or engineering-level issues to Systems Engineers when appropriate.
  • Provide consultations as needed with internal and external stakeholders, offering technical expertise and knowledge of client environments.
  • Provide consultations with the Systems Technician technical team regarding escalations, aiming to coordinate directly where possible, empower them to solve issues, and act as a mentor.
  • Follow up with Systems Technician escalations, providing insight regarding resolutions.
  • Develop and contribute to processes and knowledge base articles to enhance service desk and shared team efficiency and effectiveness.
• Technical Support & Documentation:
  • Provide advanced end-user, server, networking, virtualization, Microsoft 365, and cloud support and troubleshooting.
  • Administer and support client infrastructure environments including servers, workstations, firewalls, switches, wireless access points, virtualization platforms, and cloud technologies.
  • Support Microsoft 365 administration, including Exchange Online, SharePoint, Teams, Intune, and Microsoft Entra ID.
  • Troubleshoot advanced networking, connectivity, firewall, VLAN, DNS, DHCP, VPN, and wireless issues.
  • Support backup, disaster recovery, documentation, ticketing, remote management, and monitoring platforms.
  • Collaborate with colleagues and serve as a technical resource to address emergent problems or situations, offering coaching and guidance to the technical team.
  • Demonstrate familiarity with ITIL concepts to ensure adherence to industry best practices.
  • Adhere to all Standard Operating Procedures (SOPs) for tasks, functions, and organizational policies and create SOPs for future use as needed.
• Mentorship & Technical Enablement:
  • Provide technical guidance and coaching to Systems Technicians.
  • Aid in onboarding, training, and development of technical team members.
  • Contribute to development of team training materials and knowledge base documentation.
  • Promote responsible and effective use of approved AI tools across the technical team.
  • Share AI-driven productivity techniques and operational improvements with Systems Technicians.
  • Elevate team capability through knowledge sharing and standardization of best practices.

Job Qualifications

• Education/Certification Requirements: Bachelor’s degree in Computer Science, Information Technology, or related field preferred (or equivalent experience).
• Experience Requirements: 3-5 years of progressively responsible experience supporting infrastructure, end-user technologies, networking, virtualization, Microsoft 365, and cloud platforms.
• Experience: Demonstrated success supporting client environments, serving as a technical escalation resource, and resolving advanced infrastructure and end-user support issues.
• Experience: Experience mentoring junior technical staff, providing technical guidance, and contributing to documentation and operational best practices.
• Experience: Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT environment is preferred.
• Technical Knowledge & Experience: Administration and troubleshooting of Windows Server and Windows Workstation environments; strong Microsoft 365 administration experience, including Exchange Online, SharePoint, Teams, Intune, and related services; strong understanding of identity and access management, including Active Directory, Microsoft Entra ID, password resets, permissions, and user lifecycle support; working knowledge of Microsoft 365 security best practices and Zero Trust concepts; experience administering and troubleshooting virtualization platforms including Hyper-V and VMware; Azure administration and cloud infrastructure support, including virtual machines, storage, backup, and related cloud services; networking experience including firewall administration, wireless access points, network segmentation, routing concepts, DNS, DHCP, VPN, VLANs, and Layer 2/3/4 switching; experience with firewall and network platforms including SonicWall, Meraki, WatchGuard, Auvik, or similar technologies; experience with MSP toolsets and documentation platforms, including ConnectWise, ConnectWise RMM/Automate, IT Glue, or similar technologies; experience administering backup and disaster recovery solutions, including Datto, Veeam, or similar technologies; PowerShell scripting and automation concepts to improve operational efficiency; working knowledge of Microsoft Copilot and AI-enabled administration tools; ability to leverage approved AI solutions to improve troubleshooting, documentation, operational efficiency, and knowledge management; understanding of security, governance, and data protection considerations related to AI-enabled workplace technologies; ability to assist clients and internal teams in adopting AI-enabled productivity solutions and best practices.

Benefits

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program

About the Role

Integris is a nationally recognized Best Places to Work and a leader in future-ready managed services. We are redefining how businesses experience IT and empowering clients and employees through secure, strategic, and scalable technology solutions. Our mission is to provide exceptional customer service and support, and we are seeking talented individuals who share our values and commitment to excellence.