Systems Administrator

About the Role

As a Systems Administrator at enVista, you will play a critical role in ensuring the smooth operation of clients' IT environments, supporting Microsoft Modern Workplace technologies, and helping clients leverage cloud-based solutions, collaboration tools, and other productivity technologies. You will deploy, maintain, and troubleshoot a variety of systems and services used in Modern Workplaces, from user devices to cloud applications, ensuring optimal performance and security for end users. This is a client-facing role with travel expectations of 25% locally and to other client sites that may require air travel and overnight stays.

Responsibilities

• Provide technical support to enVista’s clients, resolving IT issues related to end user support, including troubleshooting hardware, software, and connectivity issues.
• Configure, deploy, and manage devices (laptops, desktops, mobile devices) using tools like Microsoft Intune, Autopilot, SOTI, or similar device management platforms.
• Support cloud-based applications such as Microsoft 365 and other SaaS tools, including setting up and managing collaboration tools (Teams, SharePoint, OneDrive, etc.).
• Assist clients in deploying and maintaining virtual desktop infrastructure (VDI) solutions and remote desktop services for seamless work-from-anywhere experiences.
• Ensure smooth onboarding and offboarding processes for users, including provisioning and de-provisioning access to systems, applications, and data.
• Assist in ensuring all systems and devices are compliant with security policies, including implementing multi-factor authentication (MFA), endpoint protection, and patch management solutions.
• Act as the first line of support for incidents and service requests, logging and tracking issues via the enVista ticketing system and escalating when necessary.
• Monitor the health of client systems, including cloud services, collaboration tools, and endpoints, and perform routine maintenance tasks such as patching and updates.
• Maintain accurate records of all technical support requests, resolutions, and system configurations, and continually update within ITGlue.
• Stay up to date with industry trends and emerging technologies related to Modern Workplace and recommend improvements to optimize client environments.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 3-5 years of hands-on experience in IT support, preferably in a managed services or MSP environment.
• Familiarity with Microsoft’s Modern Workplace technologies and solutions (e.g., Microsoft 365, Intune, Teams, Azure AD, VDI, etc.).
• Experience with desktop and mobile device management solutions.
• Knowledge of cloud platforms and SaaS-based tools.

Qualifications

• Microsoft Certified: Modern Desktop Administrator Associate (or similar certifications) is a plus.
• CompTIA ITF+, A+, or Network+ certifications are desirable.
• ITIL Foundation or similar service management certification is a plus.
• Certifications: AZ900 (required), AZ104 (required), Citrix Certified Associate (CCA) (required).

Skills

• Technical Skills:
  • Strong troubleshooting skills, particularly with hardware, software, and networking issues.
  • Proficiency in Microsoft 365 administration (Exchange, Teams, OneDrive, SharePoint).
  • Knowledge of device management tools (e.g., Microsoft Intune, SCCM, SOTI, etc.).
  • Familiarity with basic networking concepts (TCP/IP, VPN, DNS, etc.).
  • Basic knowledge of Active Directory and Azure Active Directory.
  • Experience with endpoint protection and security tools.
• Soft Skills:
  • Excellent communication and interpersonal skills, with the ability to interact with non-technical users.
  • Strong customer service orientation and problem-solving abilities.
  • Ability to work independently as well as part of a team.
  • Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.

Benefits

• Competitive pay with performance bonuses.
• Comprehensive health coverage, including top-tier Medical, Dental, and Vision plans.
• Generous PTO, paid holidays, and volunteer days.
• Company-paid Life Insurance and Short- and Long-Term Disability benefits.
• Paid sabbatical after seven years of service.
• 401(k) with company match.
• Flexible work options, including hybrid and remote opportunities.
• Employee referral bonus.

Opportunities for Growth

This role offers significant opportunities for professional development, including training and certifications in Modern Workplace technologies and IT management.