Systems Administrator

About the Role

The Systems Administrator is the senior technical member of the IT Services Delivery Team, supporting Enercon Technologies' production IT platforms. This role involves both proactive support and issue resolution across production systems, ensuring effective provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure. The Systems Administrator mentors team members, leads routine maintenance, and escalates issues to external contractors as needed, while applying ITIL and ITSM frameworks to manage service requests and incidents.

Responsibilities

• Serve as the primary Tier 2 escalation point for operations IT personnel and act as a technical resource for vendor management and support issues.
• Support Microsoft and other platforms across multiple systems.
• Provide direction and mentorship to junior personnel on diagnosing and resolving production environment issues.
• Respond to server incidents, manage trouble ticketing, and perform daily maintenance and monitoring of systems.
• Assist other IT Operations team members with user application and end-user computing issues.
• Perform daily system monitoring, verifying the integrity and remediation of hardware, server resources, systems, and key processes; review system and application logs; and verify completion of scheduled jobs such as backups.
• Lead internally driven upgrades and support vendor-driven upgrades.
• Manage enterprise monitoring platforms to identify degraded systems and security issues.
• Oversee and monitor the patching process to ensure timely patching and system stability.
• Upgrade and configure system software that supports infrastructure or Asset Management applications per project or operational needs.
• Perform periodic performance reporting to support capacity planning and report findings to the Director of Information Systems and Technology.
• Conduct ongoing performance tuning, hardware upgrades, and resource optimization; configure CPU, memory, and disk partitions as required.
• Develop and maintain concise process documentation related to responsibilities.
• Proactively participate in change and incident management solutions, advocating for these protocols across the operations team.
• Collaborate with external contractors on projects, changes, and implementations.
• Maintain adherence to professional and confidentiality standards in accordance with legal, ethical, and internal policies.
• Attend meetings and participate in educational activities to keep enterprise skills current.
• Display cooperative behavior and interact positively with others to promote a team environment.
• Proactively identify, report, and participate in resolving potential or safety issues.
• Perform other duties necessary to maintain the overall efficiency and continuity of the department.
• Demonstrate professionalism, deliver superior value and client service, and approach opportunities with an optimistic, action-oriented, and solution-based mindset.

Requirements

• Bachelor’s degree in a related field or equivalent demonstrable experience.
• 4+ years of experience supporting a multi-site MS Active Directory and/or MS Azure AD Premium environment.
• Knowledge and experience with Exchange and Microsoft 365.
• Expertise with Windows Server roles and features such as DNS, ADFS, DFS, TCP/IP, LDAP, SMTP, SNMP, SSH, SFTP, NTFS Security, Print Server, IIS, RDS, and DHCP.
• Operational management experience with Microsoft Clustering technologies/methods; ability to troubleshoot both on-premise and hybrid cloud environments.
• Operational management experience with enterprise storage solutions.
• Expert operational knowledge of enterprise virtualization solutions, such as VMware technologies.
• Expert experience with Windows Server and Active Directory, including Local and Group Policy, Security hardening, and Remediation.
• Extensive experience with PowerShell and/or other enterprise operational scripting toolkits.
• Extensive operational knowledge of enterprise backup and recovery solutions, including Veeam and Zerto.
• Operational management experience with Network and TCP/IP routing/subnetting, SAN, and NAS connectivity.
• Operational management experience with enterprise monitoring tools.
• Strong analytical and decision-making abilities.
• Self-directed, autonomous, and results-oriented individual dedicated to improving the operations environment.
• Ability to build strong partnerships with business partners, contractors, and project teams.
• Ability to maintain confidentiality.

Benefits

• Health insurance (with low deductibles)
• Disability insurance
• Life insurance
• Dental insurance
• Vision insurance
• 401K retirement plan
• 401K match (after 1 year of service)
• Paid time off (PTO)
• Tuition reimbursement
• Flexible medical and dependent care spending account
• Fitness gym on site
• Health wellness program with cash incentives