Systems Administrator

About the role

The Systems Administrator is responsible for engineering, configuring, and installing solutions for Windows desktops and servers, SD-WAN networks and VoIP systems. Responds to helpdesk tickets and end user requests, escalated systems alerts, investigates and recovers hardware/software failures, responsible for the identification and resolution of service-level problems.

Responsibilities

• Maintain essential IT operations, including operating systems, security tools, applications, servers, virtualization, email systems, laptops, desktops, software and hardware
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Apply OS patches and upgrades on a regular basis to maintain a stable and secure environment using automated tools
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems and assessing impact of issues
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations and related equipment problems are resolved in a timely manner with limited disruptions
• Interact with the helpdesk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
• Own projects, solutions, and key responsibilities within larger business initiatives
• Develop and maintain team documentation
• Travel to branches as required
• Off-hour support as required

Requirements

• Education and/or experience equivalent to a minimum of an Associate's degree from an accredited college, university, or vocational college with a degree in computer sciences or a related discipline.
• 1-3 years of IT helpdesk or IT specialist experience including system administration experience with operations/patching/upgrades/security.

Skills

• Knowledge and experience in telecommunications and phone equipment (3CX preferred)
• Knowledge and experience with Windows based operating systems both server and desktop
• Experience with server virtualization technologies (VMWare, Hyper-V)
• Experience with Active Directory and Group Policy Management, Internal DNS
• Experience with networking technologies (LAN/WAN, Layer 2/3, routers, switches, firewalls, wifi, RADIUS, VPNs, VLANs, DHCP, DNS, FTP)
• Excellent analytical and problem solving skills including root-cause analysis