Systems Administrator

About the role

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University. Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

Responsibilities

• Coordinate all aspects of Covista's enterprise systems ensuring all system administration activities are completed.
• Work closely with business teams to understand business processes and translate those processes into application workflows.
• Aid with implementation testing and projects.
• Generate and provide training and training documentation as needed for multiple personnel, faculty, students, and help desk personnel.
• Manage the development of knowledge base tools, processes, and workflows.
• Write and execute software automation scripts, macros, and testing applications as needed to fulfill business objectives.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.
• Ensure that all accounts are created accurately and within a timely manner.
• Manage multiple customer issues simultaneously.
• Responsible for ensuring all system configuration and administration are completed for multiple Covista brands.
• Define and create business rules.
• Incident monitoring and reporting.
• Data management and report creation.
• Aid the business with case audits.
• Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives.
• Work with the helpdesk to set up email redirects.
• Integrate new products (schools), categories, statuses, custom fields, standard responses etc., into existing structure.
• Maintain interface documentation.
• Collaborate with product vendor to resolve application issues as needed.
• Perform related duties as assigned.

Qualifications

• Bachelor's Degree in MIS, Computer Science, Information Technology.
• Two (2) plus years of IT System Administration experience.
• Experience gathering business requirements.
• Excellent oral/written communications skills.
• Ability to work in a team environment with multiple organizations.
• Knowledge in Microsoft windows and Office products.
• Ability to work independently in a fast-paced environment.
• Working knowledge of web-based technologies.

Skills

• System Administration
• Software Automation
• Database Management
• Customer Support
• Team Collaboration

Benefits

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Flexible Time Off (FTO) Policy
• 12 Paid Holidays

Pay

The expected salary range for this position is between $42,661.58 and $77,317.19. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.